Tomilola King
Canterbury,Kent
Summary
I am a dedicated professional with a strong focus on customer service and communication. I demonstrate exceptional time management and problem solving skills, ensuring efficient face to face selling and adaptability during peak times. I commit to maintaining a flexible schedule to meet diverse customer needs whilst fostering positive interpersonal relationships.
I am also highly reliable and personable, combining excellent communication and teamwork skills together . I have demonstrated the ability to manage time effectively and adapt to fast paced environments. Ready to contribute to customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work history
Bar staff member
wetherspoons
Gravesend, Kent
06.2025 - 09.2025
- Served customers efficiently, maintaining a welcoming and friendly atmosphere
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Prepared beverages, ensuring consistent quality.
- Ensured customer satisfaction by providing excellent service.
Retail sales associate
TK Maxx
Dartford, Kent
12.2024 - 04.2025
- Dealt with returns, ensuring customer satisfaction.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Welcomed customers and provided responsive assistance to improve store experiences.
Retail Assistant
Peacocks
Chatham, Kent
06.2023 - 10.2024
- Delivered high-quality customer service, assisting shoppers with product selection in a large department store
- Maintained excellent store presentation through effective merchandising and stock replenishment
- Supported sales targets across multiple departments by providing product knowledge and service
- Developed strong communication and multitasking skills in a fast-paced retail environment
- Delivered excellent customer service by answering queries and providing product information.
Customer Service Advisor
A.S Cleaning Group
12.2022 - 04.2023
- Provided exceptional customer service by promptly addressing client inquiries via phone and email
- Maintained accurate records of communication through consistent use of company IT systems
- Proactively ensured client satisfaction by resolving concerns and enhancing customer experience
- Developed and nurtured strong client relationships, driving improved loyalty and positive feedback
- Built rapport with clients through empathetic handling of concerns.
Education
GCSEs -
Rochester Grammar School
Rochester, Medway 09/2018 - 06/2023
A Level - Maths, Psychology and Economics
Gravesend Grammar School
Gravesend, Kent 09/2023 - 06/2025
Bachelor of Science - International Business
University of Kent
Canterbury 09/2025 -
Skills
- Customer service
- Time management
- Communication
- Active listening
- Problem-solving
- Interpersonal skills
- Customer focus
- Handling difficult customers
- Cash handling
- Face-to-face selling
- Adaptable to peak times
- Flexible schedule availability
Language
English
Accomplishments
- Duke of Edinburgh Bronze Award: Demonstrated leadership, resilience, teamwork, patience, and communication.
- Prom Committee: Showcased creativity, interpersonal skills, teamwork, decision-making, and motivation.
- School Prefect: Utilised organisation, research, communication, mentorship, and leadership skills.
- Leader of Dance Team: Exhibited strong communication, reliability, leadership, patience, flexibility, and determination.
Timeline
Bar staff member
wetherspoons
06.2025 - 09.2025
Retail sales associate
TK Maxx
12.2024 - 04.2025
Retail Assistant
Peacocks
06.2023 - 10.2024
Customer Service Advisor
A.S Cleaning Group
12.2022 - 04.2023
GCSEs -
Rochester Grammar School
09/2018 - 06/2023
A Level - Maths, Psychology and Economics
Gravesend Grammar School
09/2023 - 06/2025
Bachelor of Science - International Business
University of Kent
09/2025 -