Summary
Overview
Work History
Education
Skills
Timeline
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Toby Smart

London,Surrey

Summary

Seasoned professional in wine industry with focus on sales and customer relationship management. Can drive business growth through strategic sales planning and implementation of innovative marketing initiatives. Unique skills include comprehensive knowledge of wine varietals, winemaking processes, and market trends, coupled with persuasive communication abilities to engage and retain customers.

Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.

Overview

7
7
years of professional experience

Work History

Supervisor Wines and Spirits

FORTNUM AND MASON
London
07.2022 - 12.2023
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Fostered a positive work culture to boost employee morale.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Trained new hires and set up mentoring relationships to drive team performance.

Assistant manager

Amathus drinks
London
03.2021 - 07.2022

Assisted in manager a high profile wine and spirits shop in the heart of the city.

Sommelier

The Arts Club
London, London
02.2021 - 11.2021

Sommelier in a private members club in Mayfair.

Wine advisor

Lea & Sandeman
London, London
03.2019 - 04.2021

Assistant manager

Vagabond wines
London , London
06.2017 - 09.2018

Education

Master of Arts - European history

Univercity of London
London
10.2009

SVQ Level 5 - Commissioning course

Royal Military Academy Sandhurst
Camberley
12.2001

Bachelor of Arts - Philosophy

Durham University
Durham
07.2000

NVQ Level 3 - Level 3 Wines and Spirits

WSET
London
10.1977

Skills

  • Leadership competence
  • Customer services excellence
  • Ethical standards
  • Delegating effectively
  • Team motivation
  • Negotiation tactics
  • Staff development
  • Health and Safety regulations
  • Employee training
  • Customer Service
  • Communication skills
  • Team Leadership
  • Communication
  • Positive attitude

Timeline

Supervisor Wines and Spirits

FORTNUM AND MASON
07.2022 - 12.2023

Assistant manager

Amathus drinks
03.2021 - 07.2022

Sommelier

The Arts Club
02.2021 - 11.2021

Wine advisor

Lea & Sandeman
03.2019 - 04.2021

Assistant manager

Vagabond wines
06.2017 - 09.2018

Master of Arts - European history

Univercity of London

SVQ Level 5 - Commissioning course

Royal Military Academy Sandhurst

Bachelor of Arts - Philosophy

Durham University

NVQ Level 3 - Level 3 Wines and Spirits

WSET

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Toby Smart