Stephanie Wilson
Bridgnorth,Shropshire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for client. Offers enhanced care with flexible learning approach for client. Experience in, in-home setting providing guidance and encouragement to client through physical and emotional support. Experience in managing difficult behaviours and de escalating scenarios ensuring the safety of all involved.
Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions. Thorough and detail-oriented in following procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fine Wines and Spirits Advisor
Tanners Wines
Bridgnorth, Shropshire
09.2017 - Current
- Display energy and enthusiasm in fast-paced customer focused environment.
- Process invoices and payment runs with complete accuracy.
- Complete customer orders and arrange events with speed and accuracy.
- Deliver high-quality results within budget and timeframe targets.
- Keep appropriate stock levels to match expected demand.
- Quickly learn and apply new skills to daily tasks, improving efficiency and productivity.
- Increase revenue by upselling and recommending products.
- Offer friendly, efficient customer service and handle challenging situations with ease.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Personnel Carer
Voluntary
Highley, Shropshire
10.2014 - 09.2023
- Collaborated with external support providers, aiding continuity between caregivers.
- Managed teams by overseeing hiring, training and supporting personnel assistants ensuring high levels of understanding of clients needs.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Accompanied clients to important appointments.
- Helped client to carry out instructions recommended by health professionals.
- Administered client medication with care and precision, prioritising health and comfort.
- Managed aggressive and threatening behaviour, working with client suffering mental health disorders.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Monitored clients' physical and mental health, reporting concerns to supporting agencies for swift action.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Read aloud to clients, offering mental stimulation and social companionship.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Partnered with GP memory team and social services team to help coordinate quality care.
Education
Level 2 Award in Fine Wines and Spirits - Viticulture
WSET
Shrewsbury, ShropshireChild protection Awareness Training Level 1 - Child Protection in Education
SSCB
Shrewsbury, Shropshire 03/2013 - 03/2013
National Training Programme for New Governors - Education
Shropshire County Council
Shrewsbury, Shropshire11.2006
Level 2 Certification in Adult Literacy - Adult Education
City & Guilds
Shropshire11.2005
Level 2 Certificate in Adult Numeracy - Adult Education
City & Guilds
Shropshire02.2006
Unit of Credit. - Health And Safety
LCCI
Kidderminster, WorcestershireGCSE Grade C - English Language
MEG
Bridgnorth, Shropshire07.1996
GCSEs Grade C - History
MEG
GCSEs Grade C - Home Economics: Child Development
MEG
GCSEs Grade D - Physical Education
MEG
GCSEs Grade B - Design Technology
SEG
GCSEs Grade C - Science Double Award
SEG
GCSEs Grade C - French
NEAB
GCSEs Grade D - Mathematics
University of London
LondonSkills
- Outstanding customer services training
- Empathetic, highly self motivated with desire to help and support others
- Experience of working with individuals lacking capacity and managing difficult behaviours
- Experience of working with support agencies within the community to ensure the safety of vulnerable individuals
- Experience of supporting a child with SEN needs, working along side agencies ensuring suitable support and understanding of the individuals needs
- Well organised with great attention to detail, happy working towards targets within time restraints
- Ability to work independently and under pressure as well as being a team player
- Enjoys a challenge and problem solving
Affiliations
- My family is my world, I am lucky enough to have three boys, two in their twenties and a 13 year old, we love spending time together, especially outdoors with the family dogs, walking in the beautiful Shropshire countryside, Sunday lunch is always busy with lots of laughter and plenty of banter.
Certification
I hold a clean full UK driving licence.
References
References available upon request.
Timeline
Fine Wines and Spirits Advisor
Tanners Wines
09.2017 - Current
Personnel Carer
Voluntary
10.2014 - 09.2023
Level 2 Award in Fine Wines and Spirits - Viticulture
WSET
Child protection Awareness Training Level 1 - Child Protection in Education
SSCB
03/2013 - 03/2013
National Training Programme for New Governors - Education
Shropshire County Council
Level 2 Certification in Adult Literacy - Adult Education
City & Guilds
Level 2 Certificate in Adult Numeracy - Adult Education
City & Guilds
Unit of Credit. - Health And Safety
LCCI
GCSE Grade C - English Language
MEG
GCSEs Grade C - History
MEG
GCSEs Grade C - Home Economics: Child Development
MEG
GCSEs Grade D - Physical Education
MEG
GCSEs Grade B - Design Technology
SEG
GCSEs Grade C - Science Double Award
SEG
GCSEs Grade C - French
NEAB
GCSEs Grade D - Mathematics
University of London
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