Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Melanie Prout

Worcester,Worcestershire

Summary

A dedicated professional known for maintaining composure in fast-paced environments, demonstrating excellent communication skills with both customers and colleagues. Recognised for consistently delivering objectives and trusted by team leaders and management. Exhibits adaptability to new operational systems and meticulous attention to detail in task execution. Proven leadership capabilities, mentoring and guiding fellow employees by example.

Overview

27
27
years of professional experience
3
3
years of post-secondary education

Work History

Beers, Wines and Spirits Colleague

Asda Stores Ltd
Worcester, Worcestershire
02.2012 - Current
  • Responsible for maintaining the replenishment of the department, ensuring products are available to customers.
  • Consistently keep the department performing above sales targets.
  • Ensuring attention to detail regarding stock inventory levels, highlighting any stock issues from theft or incorrect delivery.
  • Performing well within the boundaries of stock loss targets on annual stock takes.
  • Adhere to company procedures for providing a deterrent against stock losses.
  • Demonstrating respect, friendliness and willingness to help wherever needed.
  • Successfully delivering and implementing promotional displays and store merchandising moves within tight deadlines.
  • Providing excellent customer service skills, within a fast past working environment.
  • Trained new colleagues in the day to day operations of the store.
  • Held a role on Customer Service Desk for 3 years from the stores opening, helping to improve customer satisfaction by effectively handling complaints and inquiries.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

Assistant store manager

Runaround Sports and Health
Worcester, Worcestershire
05.2004 - 02.2012
  • Implemented policies and procedures when the business expanded.
  • Aided in the buying process, helping to decide which products would be stocked.
  • Handled employee concerns discreetly; fostered healthy working environment. Provided support and training for all employees.
  • Completed administrative tasks such as inputting invoices to be sent on to the accountants, in a timely manner and without errors.
  • Led daily operations to maintain smooth store running.
  • Attended to customer needs promptly, leading shop teams by example.
  • Assisted in the running of external events that were hosted.

Store Manager

JJB Sports PLC
Worcester, Worcestershire
12.1997 - 05.2004
  • Progressed from being a sales assistant to store manager within 6 months of finishing University.
  • Implemented promotional displays to increase product visibility and sales.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge and provided constant support for all employees, providing feedback and coaching to improve sales performance.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Managed staff rotas, ensuring adequate coverage during peak times, whilst adhering to a strict wage budget.
  • Boosted store's reputation for excellence through great customer service and in-depth knowledge of the products stocked.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Monitored inventory levels consistently to avoid stock shortages or overages.


Education

TENANCY TQUK L2 Certificate - Principles in Business Administration

Richmond and Hillcroft Adult Community College
Richmond, Richmond upon Thames
01.2025 - 04.2025

Bachelor of Science - Sports Studies

Staffordshire University
Stoke-on-Trent
10.1994 - 06.1997

Skills

  • Calm under pressure within a fast paced working environment
  • Excellent communication skills with customers and employees
  • Trusted to deliver objectives by team leaders and management
  • Adaptability to new ways of working and operational systems
  • Attention to detail when delivering tasks
  • Leading by example when mentoring and leading fellow employees

Affiliations

  • An avid sports enthusiast and gym user. Currently a member of a competitive dance team, taking part in competitions in various parts of the country.

References

References available upon request.

Timeline

TENANCY TQUK L2 Certificate - Principles in Business Administration

Richmond and Hillcroft Adult Community College
01.2025 - 04.2025

Beers, Wines and Spirits Colleague

Asda Stores Ltd
02.2012 - Current

Assistant store manager

Runaround Sports and Health
05.2004 - 02.2012

Store Manager

JJB Sports PLC
12.1997 - 05.2004

Bachelor of Science - Sports Studies

Staffordshire University
10.1994 - 06.1997

Similar Profiles

CREATE PROFILE
Melanie Prout