Massimiliano Loi
London,Greater London
Summary
A passionate in Wine and Spirit with an extensive background ensuring guests receive first-class customer service through the team and Diligently offers superior knowledge and build up a consistent and intense relationship to delight customers and increase sales.
High level clients strategic planning on long-term business development
• Client point of in terms of fine wine expertise
• Selling wine to clients in-person and at events
• Manage the wine cellars stock of restaurants services
• Maintenance Point of Sales and Stock Online system
• Provide knowledgeable advice to Members on wine selection in a professional and friendly manner
• Create a seamless journey & outstanding wine experience for VIP guests
• Private Members' Wine management
• Handle all guest requests and/ or complaints till guest satisfaction has been achieved
• Build, manage and mentor a Sommelier' team • Provide in-house industry training FOH, BOH
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fine Wines and Spirits Specialist
Hedonism Wines
London
08.2022 - Current
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Built rapport with new and existing customers to boost client retention.
- Prepared bills of lading, invoices and shipping documents for shipments.
- Notified clients regarding status en route and delivery time.
- Verified shipping methods and routes from pick-up location to final destination.
- Informed clients regarding transportation and payment options to verify preference.
- Rated consignments on data software to produce accurate invoices.
- Updated booking system to reflect shipping delays and changes, providing details to customers.
- Established export strategies and standardised procedures for common shipments.
- Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
- Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
Head Sommelier
Oswald's Private Member Club
London
11.2017 - 06.2022
- Managing a fine wine cellar with more of 50.000 bottles capacity. and team of Sommelier for 2 Restaurants.
- Engaged with customers to build rapport and generate consistent repeat business.
- Offered individualised food and beverage pairing recommendations to customers based on budget and taste preferences.
- Trained and managed staff members to uphold Oswald's stellar industry reputation.
- Ensured beverage inventory was consistently replenished to offer broad selections to customers.
- Executed seamless wine events with Top World Producers.
- Built rapport with guests through impeccable customer service and attention to details, generating consistent repeat business.
- Ensured accuracy of stock deliveries, storing safely and correctly in different cellars to mitigate hazards.
- Held wine tasting sessions for guests, offering advanced knowledge of a variety of wines.
- Thoroughly monitored stock levels, performing stocktake procedures on regular basis to maintain adequate levels of wine were available to guests.
- Designed custom private function and banquet packages to accommodate large groups of guests, including High Profile and Royal guests ,business dinners, sales presentations, club meetings, weddings and charity events.
- Reviewed identification for patrons before serving alcoholic drinks.
- Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during peak hours.
Assistant head Sommelier
L' Anima Restaurant
London, County
11.2015 - 10.2017
- Strategically planned beverage menus according to product supply and consumer demand.
- Maintained strict quality control procedures to avoid service of corked wines.
- Offered individualised food and beverage pairing recommendations to customers based on budget and taste preferences.
- Engaged with customers to build rapport and generate consistent repeat business.
- Ensured beverage inventory was consistently replenished to offer broad selections to customers.
- Liaised with wine suppliers to secure diverse product offerings and top quality wines.
- Maintained exceptionally clean cellar and bar areas to minimise potential risks to health and safety.
Senior Sommelier
Novikov Restaurant
London, County
08.2014 - 10.2015
- Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during peak hours.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.
Assistant Restaurant Manager Sommelier
Notting Hill Kitchen
London, County
01.2014 - 08.2014
Head Waiter
Fortnum and Mason
London, County
06.2013 - 11.2013
Chef De Rang
Hotel 5 stars Capo D'Orso
Palau, Tempio Pausania
04.2007 - 10.2012
Education
Master's Degree in Journalism - Communication and Journalism
Universita degli Studi di Sassari
Sassari2012
Skills
- Wine inventory management
- Meal and beverage pairings
- Wine procurement
- Wine storage procedures
- Beverage menu planning
- Wine quality control
- Sommelier training
- Wine supplier relations
- Sommelier management
- Cash handling
- Wine pairings
- Front of house duties
- Customer relations
- Stock control
- Stocktake
- Banquet service
- Service prioritisation
- Dinner service planning
- High-volume dining
- POS system operation
Certification
- Certified Court of Master Sommeliers
- Wine and Spirit Education Trust Level 3
- Uk Sommelier Associaton
Languages
Italian
First Language
English
Proficient
C2
Spanish
Proficient
C2
French
Intermediate
B1
Timeline
Fine Wines and Spirits Specialist
Hedonism Wines
08.2022 - Current
Head Sommelier
Oswald's Private Member Club
11.2017 - 06.2022
Assistant head Sommelier
L' Anima Restaurant
11.2015 - 10.2017
Senior Sommelier
Novikov Restaurant
08.2014 - 10.2015
Assistant Restaurant Manager Sommelier
Notting Hill Kitchen
01.2014 - 08.2014
Head Waiter
Fortnum and Mason
06.2013 - 11.2013
Chef De Rang
Hotel 5 stars Capo D'Orso
04.2007 - 10.2012
Master's Degree in Journalism - Communication and Journalism
Universita degli Studi di Sassari
- Certified Court of Master Sommeliers
- Wine and Spirit Education Trust Level 3
- Uk Sommelier Associaton
Similar Profiles
Sutanya ReidSutanya Reid
Gift Shop Manager at Hedonism 2 ResortGift Shop Manager at Hedonism 2 Resort
Jonathan MedinaJonathan Medina
Merchandiser at Stew Leonard's WinesMerchandiser at Stew Leonard's Wines
Curtis BartonCurtis Barton
Fulfillment Associate at Southern Glazers Wines And SpiritsFulfillment Associate at Southern Glazers Wines And Spirits