Toby Brooks
Bromley
Summary
Accomplished professional with extensive expertise in sales leadership, visual merchandising insight, and store layout planning. Proven track record in operational optimisation, financial reporting, and security procedures. Adept at managing stock control systems, ensuring compliance with health and safety regulations, and implementing effective loss prevention strategies. Skilled in employee motivation techniques, budget oversight, brand promotion, and profit and loss understanding. Committed to staff mentoring and fostering a productive work environment.
Overview
22
22
years of professional experience
23
23
years of post-secondary education
Work History
Store Manager
GAME
Bromley, City of London
07.2022 - Current
- Organised staff shifts to meet peak time demands and control payroll expenditure
- Maintained robust stock controls to minimise loss and increase productivity
- Optimised workflows to improve productivity while cutting down unnecessary waste
- Coached underperforming employees improving their job performance significantly.
- Managed compliance with health and safety protocols in retail environment
- Implemented effective visual merchandising strategies to drive sales
- Supported store operations by coordinating briefings and ensuring adherence to deadlines
Assistant store manager
GAME
Bromley
12.2011 - 07.2022
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Developed staff expertise through training on product knowledge and effective sales techniques
- Implemented marketing activities to drive customer engagement and improve product recognition
- Resolved staff issues with discretion and cultivated a supportive workplace atmosphere
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Ensured a professional store atmosphere through effective cleanliness, organisation and attention to detail
Concession manager
Blockbuster
Chatham, Kent
05.2007 - 11.2011
- Managed day-to-day operations to ensure optimal store performance.
- Fostered positive relationships with customers, enhancing brand reputation and loyalty.
- Improved customer satisfaction rates by delivering exceptional service standards.
- Assisted in recruiting new staff members, contributing to a strong retail team structure.
- Oversaw daily cash handling procedures, ensuring accurate accounting practices were followed.
Deputy manager
Gamestation
Chatham, Kent
04.2005 - 04.2007
- Collaborated with the manager to achieve organisational goals.
- Assisted in budget management to control costs effectively.
- Provided guidance to junior staff, fostering professional growth and development.
- Managed daily operations for smooth running of the store.
Customer service representative
Blockbuster
Chatham
09.2002 - 03.2005
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
Bachelor of Arts - Drama and Theatre Studies
University of Chester
Chester 09.1999 - 06.2022
Skills
- Sales Leadership
- Visual merchandising insight
- Store layout planning
- Operational optimisation
- Financial reporting
- Security procedures
- Stock control systems
- Health and Safety regulations
- Loss prevention strategies
- Employee motivation techniques
- Budget oversight
- Brand Promotion
- Profit and loss understanding
- Staff mentoring
Affiliations
- Travel
- Cooking
- Cinema
- Board Games
- Reading Fiction
Timeline
Store Manager
GAME
07.2022 - Current
Assistant store manager
GAME
12.2011 - 07.2022
Concession manager
Blockbuster
05.2007 - 11.2011
Deputy manager
Gamestation
04.2005 - 04.2007
Customer service representative
Blockbuster
09.2002 - 03.2005
Bachelor of Arts - Drama and Theatre Studies
University of Chester
09.1999 - 06.2022
Similar Profiles
Charles JacksonCharles Jackson
Traffic Controller at GAMETraffic Controller at GAME
Oliver KingOliver King
Assistant Manager at GAMEAssistant Manager at GAME
Kevnn ChachaKevnn Chacha
Cashier at GameCashier at Game