Summary
Overview
Work History
Education
Skills
Timeline
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TITILAYO ALEXANDRA OJO

Ibadan,Ibadan

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Customer service representative

Cruiser Lounge
Ibadan, Ibadan
02.2024 - 03.2025
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Performed administrative duties contributing towards smooth store operations.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Ensured smooth running of operations with timely preparation of reports.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Streamlined processes through efficient record keeping.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.

Secretary

Calidad Laundry Service
Ibadan, Ibadan
03.2023 - 02.2024
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Scheduled appointments for executive management team.
  • Streamlined office procedures to increase efficiency.

Education

NCE - Chemistry and Integrated Science

Federal college of Education Abeokuta
Ogun State / Nigeria
04.2021 - 11.2023

SSCE - O'lEVEL

St Annes Grammer School
Ibadan Oyo State / Nigeria
/2013 - /2018

primary school leaving certificate - PSLC

Folatayo Unique Private School
Ibadan Oyo State / Nigeria
/2007 - /2013

Skills

  • Social media navigation
  • Email administration
  • Customer education and onboarding
  • Helpdesk operations
  • Telephone manners
  • Resilience to stressful situations
  • Cash handling
  • Invoice processing
  • Problem-solving

Timeline

Customer service representative

Cruiser Lounge
02.2024 - 03.2025

Secretary

Calidad Laundry Service
03.2023 - 02.2024

NCE - Chemistry and Integrated Science

Federal college of Education Abeokuta
04.2021 - 11.2023

SSCE - O'lEVEL

St Annes Grammer School
/2013 - /2018

primary school leaving certificate - PSLC

Folatayo Unique Private School
/2007 - /2013

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TITILAYO ALEXANDRA OJO