Precious Dein
Salford,69
Summary
A highly skilled professional with expertise in social media navigation, Microsoft suite, and strong written communication. Demonstrates exceptional time-management prowess and team leadership abilities. Known for creativity, photo editing skills, and IT proficiency. Adept at social media post scheduling and innovative multi-tasking. Committed to leveraging these skills to drive organisational success and efficiency.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer service representative
Dunelm
Manchester
08.2024 - Current
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Streamlined processes through efficient record keeping.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Social media manager/ Content Creator ( Volunteer)
Winners Chapel Manchester
Manchester
11.2023 - Current
- Monitored industry trends for incorporation into our social media strategy.
- Filmed and edited video contents weekly
- Boosted audience engagement with effective management of all social media platforms.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Cultivated a strong community online through consistent, meaningful dialogue with followers.
- Drove audience growth through targeted advertising campaigns across multiple platforms.
- Lead team meetings, resulting in more coordinated efforts towards achieving company goals.
- Produced regular reports on social media performance to inform future strategies.
- Influenced positive brand perception by promptly addressing customer concerns on social platforms.
- Coordinated collaborative projects in a timely manner for improved cross-departmental cooperation.
- Responded to comments, messages and feedback to build brand activity profiles.
- Adapted social media plan based on market research and customer data.
- Optimised content using key words and targeted publication times to maximise engagement.
- Identified value-add opportunities within current client campaigns to build satisfaction and loyalty.
Customer advisor
Carpetright
Manchester
12.2023 - 07.2024
- Helped customer decide on what product to purchase based on their requirements
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Managed large volumes of incoming calls for efficient customer service operations.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Facilitated seamless transactions at check-out counters for quick checkout process.
Customer care
AlldayPA
Manchester
09.2023 - 11.2023
- Resolved complex customer queries, improved service quality.
- Managed high volume of customer calls, ensured customer satisfaction.
- Mitigated potential customer complaints by proactive communication.
- Maintained a professional demeanour under pressure, led by example on the floor.
- Reported technical issues promptly for swift problem-solving.
Communications consultant
Health Management Board
Port Harcourt, Nigeria
06.2021 - 07.2023
- Enhanced customer satisfaction through proactive communication initiatives.
- Built strong relationships with stakeholders for increased engagement.
- Liaised with media outlets to ensure positive coverage of company events and announcements.
- Coordinated corporate events from planning to execution stage, ensuring smooth operations and successful outcomes.
- Implemented social media strategy, increasing brand visibility online.
- Improved company image by developing and implementing comprehensive communication strategies.
- Ensured consistent messaging across all channels for a unified brand voice.
- Evaluated social media analytics across various platforms and effected changes based on the data.
- Designed E-flyers and photos for social media platforms through use of Adobe phtotoshop and Canvas.
Communications specialist
Teex Nigeria Limited
Port Harcourt
07.2018 - 05.2020
- Wrote compelling press releases to draw media attention towards company events and initiatives.
- Coordinated successful product launches, boosting brand awareness in target markets.
- Created informative presentations for client meetings, enhancing understanding of our products and services.
- Developed strong brand image by creating and implementing innovative marketing campaigns.
- Handled the companies social media platforms and boosted their social media presence
- Generated greater audience reach with strategic public relation activities.
- Handled media queries promptly maintaining positive relations with press representatives.
Education
Bachelor of Science - Communication Studies
Pentecost University College
Accra, Ghana 10.2013 - 07.2017
Postgraduate Diploma - Mass Communication
Rivers State University
Port Harcourt, Nigeria 03.2020 - 03.2021
Master of Science - Project Management
University of Salford
Salford 09.2023 - 09.2024
Skills
- Social media navigation
- Microsoft suite expertise
- Strong written communication
- Time-Management prowess
- Team Leadership
- Creative
- Photo editing
- IT proficiency
- Social media post scheduling
- innovative
- Multi-tasking
Affiliations
- Social media activities
- Video games
- Outdoor walks
Timeline
Customer service representative
Dunelm
08.2024 - Current
Customer advisor
Carpetright
12.2023 - 07.2024
Social media manager/ Content Creator ( Volunteer)
Winners Chapel Manchester
11.2023 - Current
Customer care
AlldayPA
09.2023 - 11.2023
Master of Science - Project Management
University of Salford
09.2023 - 09.2024
Communications consultant
Health Management Board
06.2021 - 07.2023
Postgraduate Diploma - Mass Communication
Rivers State University
03.2020 - 03.2021
Communications specialist
Teex Nigeria Limited
07.2018 - 05.2020
Bachelor of Science - Communication Studies
Pentecost University College
10.2013 - 07.2017
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