Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kamran Javed

Scunthorpe,Lincolnshire

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.

Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

9
9
years of professional experience

Work History

Customer service representative

Fab Cab
Scunthorpe, Lincolnshire
03.2024 - Current
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Provided top-notch support for increased customer satisfaction.

Warehouse forklift operator

DHL
Scunthorpe, Lincolnshire
10.2021 - 02.2024
  • Conducted daily maintenance checks for optimal performance of forklift.
  • Promoted safety environment with regular inspection of warehouse equipment.
  • Effectively stacked goods at appropriate places under given instructions, maintaining orderliness in the warehouse.
  • Maintained cleanliness in the work area, promoting a healthy work environment.
  • Collaborated with team members to fulfil complex orders effectively.
  • Demonstrated expertise in operating various types of forklifts to meet warehouse needs.

Customer service representative

Shalimar Group Of Industries
Islamabad, Punjab
11.2019 - 08.2021
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Performed administrative duties contributing towards smooth store operations.
  • Provided top-notch support for increased customer satisfaction.
  • Collaborated with sales team to maximise product visibility and sales.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Car showroom manager

Myself
Dubai, UAE
08.2016 - 02.2019
  • Coordinated staff training for improved productivity and customer service.
  • Innovated product offerings based on customer feedback and market analysis,.
  • Fostered a positive work environment, increased employee morale and job satisfaction.
  • Boosted showroom appeal by ensuring cleanliness and orderliness.
  • Coordinated with suppliers for timely vehicle deliveries and restocks.
  • Managed daily operations, streamlining processes for increased productivity.
  • Negotiated deals with suppliers, achieving cost-effective procurement solutions.
  • Assessed market trends, adjusting showroom displays accordingly for improved sales outcomes.
  • Resolved customer complaints promptly, building trust and loyalty.

Education

A-Levels - Buisness, Economics, English

Beacon House School System
Islamabad
04.2012

Skills

  • Resilience to stressful situations
  • Microsoft suite expertise
  • Bilingual or multilingual
  • Patient attitude
  • Efficient telephonic etiquette
  • Telephone manners
  • Client-Focused approach
  • Knowledge of gdpr
  • Email correspondence expertise
  • Proactive follow-up behaviour
  • Dispute settlements tactfulness
  • Social media navigation
  • Empathy understanding
  • Effective verbal articulation
  • Customer education and onboarding
  • Email administration
  • Time-Management prowess
  • Cash handling
  • Invoice processing
  • Problem-solving
  • Product knowledge
  • Public speaking
  • Stock management
  • Sales expertise
  • Order processing
  • Complaint resolution
  • Microsoft Office
  • Outstanding customer service
  • Live chat support
  • Social media management
  • Written and verbal communication skills
  • Highly efficient
  • Product organisation
  • Cash and card processing
  • Invoicing and receipts
  • Good telephone manner
  • Customer data management
  • Credit card processing
  • Call centre experience
  • Customer data analysis
  • Telephone enquiries specialist
  • Basic accounting
  • Fleet management
  • Basic computer knowledge
  • Adaptive team player
  • Customer service expert
  • Customer complaint management

Languages

English
Upper intermediate
B2
Urdu
Upper intermediate
B2
Punjabi
Upper intermediate
B2
Hindi
Upper intermediate
B2
Arabic
Beginner
A1

Timeline

Customer service representative

Fab Cab
03.2024 - Current

Warehouse forklift operator

DHL
10.2021 - 02.2024

Customer service representative

Shalimar Group Of Industries
11.2019 - 08.2021

Car showroom manager

Myself
08.2016 - 02.2019

A-Levels - Buisness, Economics, English

Beacon House School System
Kamran Javed