Musfera Imran
Ashton ,United Kingdom
Summary
A dedicated professional with expertise in email correspondence, CRM software, and social media management. Demonstrates exceptional skills in handling pressure, understanding sales, and navigating social media platforms. Proven track record in social media marketing, customer satisfaction, and complaint resolution. Proficient in Microsoft Office with outstanding customer service abilities and technical knowledge. Career goal: to leverage sharp learning skills to drive success in a dynamic work environment.
Overview
1
1
year of post-secondary education
Work History
Customer service representative
Wise Price Cash & Carry
Ashton-under-Lyne, Tameside
11.2024 - 03.2025
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Streamlined processes through efficient record-keeping.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- handles all product maintenance through proper Database Software.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Obtained feedback from customers to improve service experience.
Education
Master's - management with digital Marketing
BPP University
02.2023 - 02.2024
Skills
- Email correspondence expertise
- Familiarity with CRM software
- Pressure handling
- Understanding of sales
- Social media navigation
- Social Media Marketing
- Customer Satisfaction competency
- Complaint resolution
- Microsoft Office
- Outstanding customer service
- Technical Knowledge & sharp learning skills
- Social media management
Timeline
Customer service representative
Wise Price Cash & Carry
11.2024 - 03.2025
Master's - management with digital Marketing
BPP University
02.2023 - 02.2024
Similar Profiles
Susan ButtSusan Butt
Store Clerk at Cash & Carry Convience StoreStore Clerk at Cash & Carry Convience Store
Ananda KadamAnanda Kadam
Assistant Team Lead at Metro Cash & CarryAssistant Team Lead at Metro Cash & Carry
ABDULLAH SHAMEEL SHAIBUABDULLAH SHAMEEL SHAIBU
Warehouse Packer at MVR cash and carry wholesaleWarehouse Packer at MVR cash and carry wholesale