Tina Barker
Winchester,Hampshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Convenience store Shop Assistant
Mr H Jan
Winchester, Hampshire
2023.03 - Current
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Verified identities to control sales of age-restricted items.
- Totalled bills using maths skills and maintained accurate till count.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted customer loyalty scheme at checkout.
- Accepted card, cash and cheque payments in POS register system.
- Accepted and processed parcels for collection from various companies and customers.
Retail Sales Associate
T K Maxx
Winchester, Hampshire
2020.10 - 2021.04
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accurate & processed cash & card transactions.
Education
GCSEs - English
Activate Learning
Online 2023.09 -
Certificate of Higher Education - Psychology, psychotherapy, Counselling, CBT for eating disorders, Child Psychology, Covid Awareness,
Training Express
Online 2022.03 - 2023.02
Certificate of Higher Education - Criminal Psychology, Forensic Science, Criminology & Profiling
International Open Academy
Online 2019.08 - 2020.09
Diploma of Higher Education - Medicinal Herbalist
Academy of Health & Fitness
Online 2021.09 - 2022.01
GCSEs - Higher Mathematics
Peter Symonds College of Higher Education
Winchester 2014.09 - 2015.06
Skills
- Outgoing and enthusiastic
- Customer retention
- Energetic self-starter
- Product promotions
- Results-orientated
- Cashing up
- Customer service oriented
- Money handling
- Accurate money handling
- Loss prevention
Timeline
GCSEs - English
Activate Learning
2023.09 -
Convenience store Shop Assistant
Mr H Jan
2023.03 - Current
Certificate of Higher Education - Psychology, psychotherapy, Counselling, CBT for eating disorders, Child Psychology, Covid Awareness,
Training Express
2022.03 - 2023.02
Diploma of Higher Education - Medicinal Herbalist
Academy of Health & Fitness
2021.09 - 2022.01
Retail Sales Associate
T K Maxx
2020.10 - 2021.04
Certificate of Higher Education - Criminal Psychology, Forensic Science, Criminology & Profiling
International Open Academy
2019.08 - 2020.09
GCSEs - Higher Mathematics
Peter Symonds College of Higher Education
2014.09 - 2015.06