Katie Bingham

Shop assistant, Irvine's Bakery, Kilbirnie, Dalry and Beith.

During my time in Irvine's I have, built positive relationships with customers and colleagues.

Some skills I have gained include:

• Operated cash registers with accuracy and processed cash and card transactions.
• Supervised junior staff and help them gain knowledge on the job.

I covered extra shifts and maintained flexible schedule to achieve store goals.

Skills I gained include:

• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.