Tilly Smale
Bristol,North Somerset
Summary
Highly adaptable and disciplined professional with a strong foundation in administration, effective leadership, and team collaboration. Demonstrates confident communication and interpersonal skills, coupled with a proven ability to learn quickly and adapt to dynamic environments. Committed to delivering excellence through a strong work ethic and fostering productive teamwork.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Front of house team member
National Trust
Bristol, North Somerset
05.2024 - Current
- Participated in optimisation of customer experience through strategic business growth initiatives and project discussions.
- Engaged in partnerships with large companies for future events and planning.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Maintained high standards of customer service during peak times.
Team manager
Hartpury College
Gloucester, Gloucestershire
03.2024 - 01.2025
- Streamlined operations, leading to increased team performance.
- Coordinated match day operations, incorporating travel logistics, kit preparation, and equipment management to maintain professional standards.
- Served as central liaison between players, coaching staff, and external clubs, ensuring clear communication and effective scheduling.
- Organised team travel, social events, and external engagements, improving team cohesion and professional representation
- Maintained accurate administrative records (availability, attendance, fixtures) and coordinated with medical staff for player welfare updates.
- Delegated responsibilities effectively and supported operational decision-making under time-sensitive conditions.
Front of house team member
Hetty's Place
Gloucester, Gloucestershire
10.2024 - 06.2025
- Provided operational support, including staff guidance during busy periods, reflecting emerging leadership skills.
- Established rapport with regular diners, fostering a loyal client base.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Facilitated positive dining experiences by providing excellent customer service.
Education
Bachelor of Science - Sport & Exercise Science
Hartpury University
Gloucester, Gloucestershire 09.2022 - 06.2025
A-Levels -
Hartpury College
Gloucester, Gloucestershire 09.2020 - 07.2022
GCSEs -
Gordano School
Portishead, North Somerset 09.2014 - 06.2020
Skills
- Administration skills
- Effective leadership skills
- Confident communication and interpersonal skills
- Adaptability and quick learning
- Ability to work in team collaboration
- Strong work ethic and discipline
- Full suite of relevant IT Skills
Professional Rugby Player
Since the age of 18, professional sport has been another career avenue of mine. Having been involved in the Premiership Women's Rugby (PWR) for the past 4 seasons with Bristol Bears and Gloucester-Hartpury, and gaining international England honours, learning to balance a dual career from a young age. I have learnt to thrive in high-performance environments that demand resilience, discipline, and the ability to perform in high pressure situations.
Certification
Gym Instructor Level 1
England Rugby RFU level 2 Coaching Award
Duke of Edinbrugh Bronze Award
References
References available upon request.
Timeline
Front of house team member
Hetty's Place
10.2024 - 06.2025
Front of house team member
National Trust
05.2024 - Current
Team manager
Hartpury College
03.2024 - 01.2025
Bachelor of Science - Sport & Exercise Science
Hartpury University
09.2022 - 06.2025
A-Levels -
Hartpury College
09.2020 - 07.2022
GCSEs -
Gordano School
09.2014 - 06.2020
Similar Profiles
Rhea TaylorRhea Taylor
Fundraising Officer (Gifts in Wills) at National TrustFundraising Officer (Gifts in Wills) at National Trust
Carter MannCarter Mann
Volunteer Ranger at National TrustVolunteer Ranger at National Trust
Laurie JohnsonLaurie Johnson
Food and beverage assistant at National TrustFood and beverage assistant at National Trust
ALWYIN PAUL ELDHOSALWYIN PAUL ELDHOS
TEAM MEMBER at Domino's PizzaTEAM MEMBER at Domino's Pizza
Emily AllardEmily Allard
Kitchen assistant at Old Bristolians Rugby ClubKitchen assistant at Old Bristolians Rugby Club