Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lavina Campbell

Bristol,Bath and North East Somerset

Summary

I am an enthusiastic and dynamic individual with a diverse background in client and customer service. My focus lies in delivering the highest standards of customer service, ensuring amazing experiences for all customers. I possess a genuine love for taking care of people and creating memorable moments which I am eager to incorporate. I would absolutely love to obtain a position where I can utilise my experience and diverse skills. This opportunity feels like the perfect fit for my future career aspirations. I am incredibly enthusiastic, caring, and dedicated, always eager to learn and gain further knowledge about individuals and their needs.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Front of house team member

The Litton
Litton, Somerset
09.2021 - Current

As a front of house staff member in hospitality, my role involves a combination of waitress and hosting duties. Always providing excellent customer service, managing guest inquiries and ensuring a smooth and welcoming experience. My responsibilities include greeting and seating guests, taking orders and answering enquiries. These experiences have honed my communication skills, attention to detail, and ability to work in a fast-paced environment.

Spa receptionist

Thermae Bath Spa
Bath, BANES
01.2023 - 06.2023

As a spa assistant, I had the opportunity to handle various responsibilities, including administration duties. This involved writing up guest forms, scheduling appointments, and answering phone calls to ensure a smooth and efficient spa experience for our guests. In addition to my receptionist duties, I also took care of tasks all around the spa, including stocking up supplies, managing the products, ensuring cleanliness throughout the spa. This role allowed me to develop strong organizational skills and attention to detail, ensuring that guests received the utmost care.

Nursery assistant

Footsteps Nursery
Paulton, Bath and North East Somerset
01.2021 - 08.2021

As a nursery assistant, I provided a safe and nurturing environment for young children. My responsibilities included supervising the children during playtime, meal times, engaging in educational activities and supporting the children's development. This role required excellent communication skills, multitasking abilities, and a welcoming demeanor. My experience as a nursery assistant equipped me with transferable skills contributing in the hospitality industry.

Education

GCSEs - English

Norton Hill School
Midsomer Norton, Bath and North East Somerset
09.2015 - 03.2020

GCSEs - Maths

Norton Hill School

GCSEs - History

Norton Hill School

GCSEs - Dance

Norton Hill School

GCSEs - Health and Social Care

Norton Hill School

GCSEs - Technology and Composition

Norton Hill School

GCSEs - Child Development

Norton Hill School

NVQ Level 2 - Health and Social Care

City of Bath College
Bath
09.2020 - 06.2021

NVQ Level 3 - Complimentary Therapies

City of Bath College
Bath
09.2022 - 07.2023

Skills

  • Excellent Customer Service Skills / Client and Patient Care
  • Strong communication and interpersonal skills
  • Experienced in working in fast-paced environments, with strong attention to detail
  • Strong organisational skills, with previous administration experience
  • Skilled in building rapport and establishing positive relationships with customers to enhance experiences
  • Safeguarding knowledge and ability to maintain confidentiality

Timeline

Spa receptionist

Thermae Bath Spa
01.2023 - 06.2023

NVQ Level 3 - Complimentary Therapies

City of Bath College
09.2022 - 07.2023

Front of house team member

The Litton
09.2021 - Current

Nursery assistant

Footsteps Nursery
01.2021 - 08.2021

NVQ Level 2 - Health and Social Care

City of Bath College
09.2020 - 06.2021

GCSEs - English

Norton Hill School
09.2015 - 03.2020

GCSEs - Maths

Norton Hill School

GCSEs - History

Norton Hill School

GCSEs - Dance

Norton Hill School

GCSEs - Health and Social Care

Norton Hill School

GCSEs - Technology and Composition

Norton Hill School

GCSEs - Child Development

Norton Hill School
Lavina Campbell