Elizabeth Harrison

• Supported team members during rush hours, fostering teamwork and maintaining service quality in a fast-paced environment.
• I provide a warm and friendly welcome to visitors, maintaining an excellent first impression. To follow this I greet guests upon arrival, offering immediate assistance and providing a welcoming atmosphere, offering them a drink whilst they wait to be seated.
• Process payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Maintain cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
• Deliver friendly and fast service to process high-volume food and drink orders at peak times.
• Keep tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
• Handled customer enquiries and complaints with empathy and professionalism, resolving issues to ensure customer satisfaction.
• Maintain extensive knowledge of food, drinks and menus to answer customer queries.
• Take accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Demonstrated versatility by working as a barista, bar member, and front of house staff while managing cleaning responsibilities during morning shifts, adapting to various roles as needed.
• Answered phones politely and promptly while accurately recording and confirming reservations.

• Structured & Adaptable Programming: Designed and led extensive drama workshops and recreational activities. Developed comprehensive contingency plans and alternative options to accommodate varying comfort levels and preferences of campers.
• Equine Care & Activity Leadership: Facilitated daily morning horse-riding sessions (10:00 AM – 12:00 PM), taking full responsibility for grooming, feeding, tacking, and untacking horses to ensure safe and enjoyable experiences.
• Medical & Dietary Management: Managed time-sensitive medication administration and coordinated specialized dietary requirements during mealtimes, ensuring safety and compliance for all campers.
• Event Coordination & Pastoral Care: Set up, managed, and hosted evening social events and parties to build community and engagement. Provided overnight and late-night supervision to guarantee camper safety, wellbeing, and comfort.
• Advocacy & Empowerment: Championed a person-centered approach, ensuring campers experienced a genuine, empowering, and fun holiday environment.
• Comprehensive Personal Care: Provided dedicated 1-1 daily support for adults and children with a wide range of disabilities, assisting with personal hygiene, mobility, and routine care while fostering independence and dignity.

In my role at the Master Fryer, I delivered fast-paced, high-quality customer service with a strong focus on customer satisfaction and food safety. Took in-person and phone orders, served meals, and ensured dietary requirements were met while strictly adhering to high food hygiene standards throughout all food preparation, handling, and stock replenishment routines. As a reliable member of the team, I accurately managed cash and card transactions at the till and professionally resolved any customer complaints on the spot to maintain a positive, welcoming environment. Whether managing busy mealtime rushes, keeping supplies fully stocked, or maintaining a clean workspace, I demonstrated strong multitasking abilities, composure under pressure, and a dedicated work ethic

During my time working in the charity retail shop, I contributed to daily operations with a focus on efficiency, customer care, and stock presentation. Operating as a cashier, I accurately processed customer transactions, managed cash flow at the till, and handled any customer complaints with empathy and professionalism to maintain a welcoming shop environment. Unpacked incoming clothing donations, carefully sorted items to determine usability for sale, and tagged and priced stock according to shop guidelines. On the shop floor, I consistently organised displays, replenished stock, and ensured a clean, visually appealing layout to maximise fundraising efforts and enhance the overall shopping experience.