Tilly Cruttenden
West Malling,Kent
Summary
Adaptable and flexible team player with strong time management and organisational skills. Takes own initiative to complete tasks and identify process improvements. Previously a student at Invicta Grammar school, followed by sixth form at valley park. Experience in teamwork, leadership, communication and problem solving following multiple team tasks and presentations. Eager to face new challenges and use skills and qualities in the workplace to add to a positive and enthusiastic working environment. Ready to learn new talents and challenge myself, bringing organisation and clear, detailed planning, creativity, teamwork and reliability.
Overview
7
7
years of post-secondary education
Work history
Assistant for the Great Little Glamping Company
Natalie Cruttenden
, Kent
- Assisted in planning and coordinating glamping experiences for guests.
- delivered a clean, cosy and welcoming environment by making customers beds with attention to detail
- Engaged with customers to gain understanding of their wants and desires, then using creativity and new ideas to bring this to life
- Supported management in maintaining cleanliness and organisation of glamping facilities
- Assisted in setting up and dismantling tents and equipment for events and bookings.
- Understood customers' needs and adapted to them
- Developed skills in organisation and time management to complete tasks efficiently within time slots
- Developed high levels of organisation with attention to detail.
- Contributed to social media efforts by sharing engaging content and guest experiences.
- Assisted in planning and executing successful glamping events and experiences.
barista at coffee shop
Lauren Anderson
Tonbridge, Kent
- Prepared a variety of coffee beverages according to customers requests
- Maintained cleanliness and organisation of workstations and customer areas throughout shifts.
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
- Learnt to keep organised and on top of tasks during busy hours
- Operated espresso machines and other equipment to deliver high-quality drinks consistently.
- Provided a welcoming atmosphere to customers, promoting return visits and gained many frequent customers.
1 week work experience at Paramount
Paramount
Chatham, Kent
- Engaged with current employees to gain understanding of working in the office and how to maintain a positive working environment.
- Observed incoming calls and emails, paying attention to how staff communicated with customers and delivered information.
- Quickly adapted to working environments which allowed me to complete tasks I was given independently.
- Communicated with employees to understand each of their roles and attributes each employee contributes to the business which enabled me to understand the importance of each role.
- Observed how staff communicate with customers who were in need of assistance and gained understanding of how to provide support guidance to customers,
Education
GCSEs - Maths, English, Business, Geography, Biology, Physics, Chemistry. Physical Educaation, French
Invicta Grammar School
Maidstone, Kent 09.2018 - 06.2023
A-Levels - Business, Criminology, Religious Education
Valley Park Sixth Form
Maidstone, Kent 09.2023 - 06.2025
Skills
- Resilience under pressure
- Multitasking efficiency
- Stress resilience
- Initiative taking
- Organisational skills
- Time efficiency
- Customer Service
- Cultural awareness
- Conflict Resolution
- Responsibility acceptance
- Hospitality standards
- Event design ideas
- Creativity and innovation
Timeline
A-Levels - Business, Criminology, Religious Education
Valley Park Sixth Form
09.2023 - 06.2025
GCSEs - Maths, English, Business, Geography, Biology, Physics, Chemistry. Physical Educaation, French
Invicta Grammar School
09.2018 - 06.2023
Assistant for the Great Little Glamping Company
Natalie Cruttenden
barista at coffee shop
Lauren Anderson
1 week work experience at Paramount
Paramount
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