KARYN WELCH
Uxbridge
Summary
Experienced in debt recovery and account reconciliation and Office Management with a strong background in invoice processing and proactive arrears chasing. Demonstrates expertise in bank reconciliation, sales ledger maintenance, and legal proceedings familiarity. Skilled in dispute resolution, bookkeeping knowledge, and effective time-management. Proficient in managing client accounts, credit limits, and resolving invoice queries. Adept at debt management, telephone collections, and payment plan negotiation. Possesses comprehensive knowledge of insolvency procedures, tactful assertiveness, resilience under pressure, and adaptability to change. Career goal: to leverage extensive skills in accounts receivable ledger management and customer credit checks to enhance financial operations within a dynamic organisation.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Credit Controller + (Purchase Ledger for Sister Company)
TFA Interior Projects Ltd
UXBRIDGE
03.2004 - 10.2024
- A/R & Retention reconciliation,
- Raising progress applications, Invoices & Credit Notes
- Cash allocation, Month end management & VAT reporting
- Liaising with QS, reporting to FD Monthly cashflow forecasting
- Managed customer accounts for maintaining positive client relationships.
- Improved financial efficiency by implementing new credit control procedures.
- Reduced business risk with stringent credit checks and assessment.
- Established effective payment plans to facilitate timely debt recovery.
- Negotiated repayment arrangements, improving cash flow in the process.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Chased clients to procure payments in line with agreed terms and conditions.
- Negotiated terms and conditions, payment plans and settlements.
- Received debit and credit card payments by phone.
- Posted journal transactions and cash receipts on sales ledger.
- Developed and cultivated strong professional relationships across company departments.
- Conducted credit checks and monitored credit alerts.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Prompted customers with overdue payments to avoid penalties.
- Devised credit and repayment plans for secure finance management.
- Progressed legal action for overdue accounts.
Facilities / Office Manager
TFA Interior Projects Ltd
UXBRIDGE
03.2004 - 10.2024
- Managed contractors to expedite necessary repairs.
- Implemented new cleaning protocols, improved overall cleanliness of the facility.
- Conducted regular risk assessments to maintain a safe working environment.
- Responded promptly to emergency situations, ensuring minimal impact on operations.
- Supervised renovation works to ensure timely completion without exceeding budget.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Improved office efficiency by streamlining administrative procedures.
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Updated office policies to reflect changing business needs and regulations.
- Organised staff holiday schedules without disrupting workflow continuity.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Streamlined invoice processing procedures for smoother financial operations.
- Liaised with IT department to rectify technical issues promptly.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Senior Credit Controller
Status Group Plc
- 03.2024
- Cash Collection, Petty Cash, Account Reconciliation, Cash Allocation, Opening Accounts, Authorising Credit Limits, telephone queries, liaising with Sales Dept, credit checking, raising invoices & credit notes, on-line reporting to bank, pursuing debts to litigation, daily banking, Visa / Amex transactions to daily banking, supervising 2 members of staff deputising for Manager in her absence
Credit Controller
Dagenham Motors Ltd
- Petty cash, cash allocation, opening & closing accounts, telephone queries, customer liaison, allocation of cheques, agreeing credit limits, inter depot journals, account reconciliations, data entry, chasing payment to litigation
Credit Controller
Rank Xerox
- Collections, Resolving disputes & queries, Sales liaison administration & distribution, providing copy invoices handling customer correspondence, account reconciliations general ad hoc duties
Credit Controller
Wall Data UK Ltd
- Cash collection (UK & Europe), Petty Cash, account reconciliations, cash allocation, opening accounts, authorising credit limits, liaising with sales, on-line credit checks, raising invoices & credit notes (UK & Europe)
Data Entry
Hasbro Uk Ltd
- Scanning cheques & remittances, cash allocation, entering entering queries onto in-house system.
Credit Control / Sales Ledger
Alamo Rent a Car
- Cash Allocation, Currency Conversion (4 Currencies) In house system, Phone collection, Supervising 1 member of staff, scheduling of accounts
Credit Control Duties
Technicolor
Accounts Assistant
Moss Chemists Ltd
- Purchase Ledger (Credit Control & Sales Ledger), allocating cheques, account & bank reconciliations, petty cash, access / visa queries, collecting cash from local branches, telephone queries, customer liaison, data entry
Receptionist / Telephonist
Esico/Cote a Cote
Accounts Assistant Supervisor
Barclays Bank Plc
- Open & close accounts, unpaid cheques, Cashier, Standing Orders clerk, balancing days work to computer print out, data entry, Olivetti computer queries, agreeing Barclays Bank cash machines, Personal Banker
Education
Swakeleys School
Uxbridge, Hillingdon 09.1981 - 06.1986
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Pinkwell AEC
10.1986 - 01.1987
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North Hillingdon AEC
11.1990 - undefined
Skills
- Debt recovery
- Account reconciliation
- Invoice processing
- Proactive arrears chasing
- Bank reconciliation
- Sales ledger maintenance
- Legal proceedings familiarity
- Dispute resolution
- Bookkeeping knowledge
- Effective time-management
- Knowledge of insolvency procedures
- Tactful assertiveness
- Resilience under pressure
- Adaptable to change
- Client account management
- Credit limit management
- Invoice query resolution
- Debt management
- Telephone collections
- Payment plan negotiation
- Accounts receivable ledger management
- Debt reconciliation
- Customer credit checks
- Risk assessment
- Credit scoring
- Application processing
Custom
- Kalamazoo WordPerfect
- Credit Management
- Excel 7 Foundation
- Edexcel Adult Numeracy
- E-course COSHH Awareness
- Risk Assessment
- Manual Handling
- Office Safety
- Slips, Trips & Falls
- Health & Safety (Management)
- Stress Mangement
- First Aid at Work (expires 11/2/2025)
Personal Information
- Nationality: British
- Marital status: Single
Affiliations
- Walking
- Gardening
- DIY
- Eating out
References
References available upon request.
Timeline
Credit Controller + (Purchase Ledger for Sister Company)
TFA Interior Projects Ltd
03.2004 - 10.2024
Facilities / Office Manager
TFA Interior Projects Ltd
03.2004 - 10.2024
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North Hillingdon AEC
11.1990 - undefined
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Pinkwell AEC
10.1986 - 01.1987
Swakeleys School
09.1981 - 06.1986
Senior Credit Controller
Status Group Plc
- 03.2024
Credit Controller
Dagenham Motors Ltd
Credit Controller
Rank Xerox
Credit Controller
Wall Data UK Ltd
Data Entry
Hasbro Uk Ltd
Credit Control / Sales Ledger
Alamo Rent a Car
Credit Control Duties
Technicolor
Accounts Assistant
Moss Chemists Ltd
Receptionist / Telephonist
Esico/Cote a Cote
Accounts Assistant Supervisor
Barclays Bank Plc
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