Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tillie Morris

Camberley,Surrey

Summary

Through my experience as a front of house team member, I have learnt that I am a self-motivated individual who is keen to provide the best customer service and put all my effort into my work. I offer skills in guest relations and enjoy friendly conversations with customers. I am able to deal with challenging moments and a fast paced environment .

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front of house team member

Camberley Heath golf club
Camberley, Surrey
04.2024 - Current
  • Handling complaints effectively, resulting in increased customer satisfaction.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Able to communicate effectively with kitchen staff to ensure timely delivery of meals.
  • Checking guest satisfaction regularly, addressing any issues promptly.
  • Delivery of a consistent professional service whilst handling multiple tasks simultaneously.
  • Greet guests warmly upon arrival, creating a welcoming atmosphere.
  • Assist guests with queries or requests for optimal guest experience.
  • Polish glasses and cutlery to pristine standards.
  • Listen to guest complaints and work with kitchen staff or management to promptly resolve issues.
  • Contribute to team success by maintaining cleanliness and organisation in work areas.
  • Alert kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Prepare lobby areas for guest use, maintaining clean, comfortable reception environments.
  • Regularly communicate with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Volunteer

Just4Kids
Camberley, Surrey
10.2022 - 05.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Education

GCSEs - Math, English ,Science, Business , Media, Project ,History , RS

Collingwood college
Camberley, Surrey
09.2020 - 06.2025

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Positive attitude
  • Guest engagement
  • Patience and tolerance
  • Tactfulness with difficult customers
  • Customer experience
  • Excellent communicater
  • Creative


Certification

DOFE Bronze award.

Accomplishments

Within my first few months of working as a front of house team member, I achieved employee of month at Camberley heath golf club.

Timeline

Front of house team member

Camberley Heath golf club
04.2024 - Current

Volunteer

Just4Kids
10.2022 - 05.2025

GCSEs - Math, English ,Science, Business , Media, Project ,History , RS

Collingwood college
09.2020 - 06.2025

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Tillie Morris