Thomas Stevens
Bottisham
Summary
Results-driven childcare leader with over 13 years in operational management and safeguarding. As National Wraparound Care Manager, oversees delivery and compliance of wraparound care across multiple sites in Cambridgeshire. Expertise in child protection, SEND, EYFS, and Ofsted requirements, with a proven ability to lead teams, manage operational challenges, and implement improvement plans to ensure safe and inclusive care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
National Wraparound Care Manager
Premier Education
11.2016 - Current
- Senior childcare and operational management position with responsibility for the delivery, quality, safeguarding and development of wraparound care services across multiple school settings.
- Oversee the day-to-day operational delivery of wraparound care across approximately 20 sites in Cambridgeshire, ensuring consistent standards across breakfast clubs, after-school provision, holiday clubs and inset-day provision.
- Held significant responsibility for safeguarding and child protection, recording, escalating, investigating and managing concerns and incidents in accordance with company procedures and statutory expectations.
- Lead and support the management of safeguarding incidents, complaints, allegations and staff investigations, ensuring appropriate processes are followed and actions are documented.
- Work closely with Designated Safeguarding Leads, school leadership teams, parents, staff and external safeguarding professionals where concerns require further action or multi-agency involvement.
- Ensure provision operates in accordance with relevant Ofsted requirements, EYFS principles, safeguarding expectations and school policies and procedures.
- Provide leadership and support to Venue Leads, Playworkers and operational managers, setting clear expectations around safeguarding, professional conduct, compliance, communication and quality of provision.
- Develop and deliver staff training and CPD, including safeguarding, professional boundaries, SEND, food safety, health and safety, operational standards and childcare practice.
- Work closely with schools to ensure Premier provision is aligned with each school's ethos, values, expectations and safeguarding arrangements.
- Support the management of children with SEND and additional needs, including the implementation of individual support arrangements, 1:1 staffing and communication with schools and families.
- Developed and implemented operational policies, procedures, risk assessments and quality assurance processes, enhancing service consistency and minimising operational risk.
- Monitor staff performance, attendance, standards and compliance, identifying and addressing areas needing additional support and training.
- Manage operational and financial performance across multiple sites, monitoring income, staffing costs, expenditure, budgets and profitability.
- Use operational data and KPIs to identify trends, performance issues and opportunities for improvement.
- Build strong working relationships with Headteachers, school leadership teams, teachers, parents and other key stakeholders.
- Manage challenging situations professionally, including parent complaints, safeguarding concerns, staffing issues and operational disruptions.
- Support recruitment, workforce planning and staffing structures to ensure appropriate staffing levels and safe operating ratios.
- Promote a strong culture centred around safe children, happy children, happy parents, strong schools and strong teams.
- Contribute to the continuous development of Premier Education's childcare model, systems and operational processes at both a local and national level.
- Support a wider national network of Premier Education operations, providing guidance, operational support and best practice to colleagues and teams beyond the local area.
- Supported strategic business development and expansion by identifying and establishing new school partnerships while nurturing existing relationships.
safeguarding and childcare provision
David Lloyd Leisure
Cambridge, Cambridgeshire
02.2016 - Current
- Managed safeguarding concerns to ensure children's safety and wellbeing
- Documented and reported concerns, facilitating effective communication with relevant stakeholders
- Worked with the local authorities, councils, local safeguarding partners
- Led planning and review of activities for children to enhance engagement and development
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
Education
National Diploma - Sport, Nutrition, Marketing, Coaching & Development
Long Road Sixth Form College
01-2013
General Education -
Bottisham Village College
01-2011
Skills
- Safeguarding & Child Protection
- Safeguarding lead
- Child protection
- SEND & Inclusive Practice
- Ofsted compliance
- Childcare management
- Operational leadership
- Quality assurance
- Risk Assessment & Risk Management
- Risk assessment
- Incident management
- Policy implementation
- Policy development
- Staff Management & Development
- Staff Training & CPD
- GDPR & Data Protection
- Team performance
- Team leadership
- Staff supervision
- Workforce planning
- Budget management
- Operational management
- Stakeholder communication
- Partnership development
- School partnerships
- Parent and family engagement
- First Aid & Emergency Response
- Prevent Awareness
- GDPR & Data Protection
- Conflict resolution
- Decision making
- Performance assessment
- Decision making
- Staff supervision
- Staff management
Custom
Extensive experience working within primary school environments, Experienced in managing multiple sites and large childcare teams, Experienced in working with children aged 3-11, Strong understanding of safeguarding and child welfare, Experienced working with children with SEND and additional needs, Confident working with senior school leaders and external professionals, Full professional commitment to children's safety, welfare and development, Enhanced DBS holder, Available to work across Cambridgeshire and nationally where required
Certification
- Level 3Ppaediatric first aid trained
- Level 2 Food Safety & Hygiene
- FGM Trained
- Prevent Trained
- Further safeguarding development and knowledge
- Safer recrutiement
Timeline
National Wraparound Care Manager
Premier Education
11.2016 - Current
safeguarding and childcare provision
David Lloyd Leisure
02.2016 - Current
National Diploma - Sport, Nutrition, Marketing, Coaching & Development
Long Road Sixth Form College
General Education -
Bottisham Village College