Abbie Fletcher
Birmingham,Warw
Summary
Dynamic professional with a robust skill set in leadership and team management, customer service, and sales. Demonstrates expertise in retail and commercial awareness, complemented by a strong background in people development and training. Proficient in early years education, child development, safeguarding, and child protection. Adept at curriculum planning and early learning development, with excellent communication and public speaking abilities. Experienced in project management and social media marketing. Committed to leveraging skills to drive organisational success while fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Team Manager
Primark
02.2023 - 03.2025
- Oversee daily store operations, ensuring efficient workflow and high standards of customer service
- Drive commercial success by analyzing sales data and implementing effective merchandising strategies
- Lead and develop a team, fostering a positive work environment and ensuring staff engagement
- Manage stock levels, visual displays, and promotional campaigns to enhance customer experience
- Provide coaching and support to team members, focusing on performance improvement and professional growth
Supervisor
Starbucks UK – The Fort
08.2021 - 02.2023
- Managed daily store operations and team performance
- Delivered high-quality customer service and ensured store standards were met
- Trained and mentored new team members
Barista
Starbucks UK – The Fort
05.2021 - 08.2021
- Provided excellent customer service and prepared beverages to company standards
Preschool Room Leader / 3rd in Charge
Ladybird Montessori Nursery
11.2019 - 05.2021
- Led the preschool team and oversaw daily operations, ensuring a stimulating and safe learning environment
- Developed and implemented age-appropriate learning activities that promoted early childhood development
- Provided leadership and mentoring to staff, ensuring high standards of care and education
- Maintained compliance with early years regulations, safeguarding policies, and health and safety requirements
- Built strong relationships with parents, providing regular progress reports and supporting children's individual needs
Early Years Practitioner (Preschool Classroom)
Child 1st Nursery
02.2019 - 11.2019
- Designed and facilitated engaging learning activities to support children’s cognitive, social, and emotional development
- Monitored and documented children's progress, ensuring individualized support and intervention when necessary
- Created a safe, nurturing, and inclusive environment for young learners
Room Leader (Baby Unit) / Key Holder
Banana Moon Day Nursery
04.2018 - 02.2019
- Managed a team within the baby unit, ensuring high-quality care and early development activities
- Built strong partnerships with parents, offering tailored support and regular updates on children’s progress
- Trained and mentored junior staff members to maintain high early years care standards
Early Years Practitioner
Bridge End House Nursery
10.2015 - 09.2016
- Provided hands-on learning experiences to support children's growth and early education
- Fostered a nurturing and stimulating environment to enhance children's emotional and social development
Christmas Temp – Play Coordinator
Kirklees Light Railway
11.2015 - 01.2016
- Organized and led festive activities for children and families, ensuring an engaging and enjoyable experience
Early Years Practitioner
Midcounties Cooperative Nursery - Finchfield
05.2014 - 09.2015
- Assisted in planning and implementing developmentally appropriate activities for young children
- Ensured children’s safety and well-being while supporting their learning and social skills
Sales Assistant
Peacocks
01.2013 - 08.2014
Team Player
Wacky Warehouse
04.2013 - 07.2013
- Supervised and facilitated play activities in a safe and fun environment for young children
Christmas Temp
Peacocks
11.2012 - 01.2013
Education
MSc Management - 45 Credits
Huddersfield University
BA Hons - Early Years – First Class Honours
Huddersfield University
NVQ Level 3 - Team Leader/Supervisor
Remit Training
NVQ Level 3 - Business Administration
Lifetime Training
Skills
- Leadership & Team Management
- Customer Service & Sales
- Retail & Commercial Awareness
- People Development & Training
- Early Years Education & Child Development
- Safeguarding & Child Protection
- Curriculum Planning & Early Learning Development
- Communication & Public Speaking
- Project Management
- Social Media & Marketing
Personal Information
Date of birth: 08/30/95
Custom
- Huddersfield Students’ Union Elections, 03/01/17, Stood for Education Officer – Runner-up with over 600 votes. Out of 22,000 students, ranked among the top 20 candidates. Led a 3-day campaign and recruited a team of 15 campaigners.
- Huddersfield University – Student Representative, 09/01/13, 07/01/17, Acted as a voice for peers, completed representative training. Attended course committees and student panels. Delivered the closing speech at the Educating Huddersfield Conference, receiving a standing ovation from Steve Judge (Motivational Speaker).
Affiliations
- Reading
- Hiking
- Craft
Certification
- First Aid Certification
- Early Years Safeguarding Training
- Fire Safety, Health and Safety, Risk Management
Languages
Japanese
Beginner
British Sign Language
Beginner
Timeline
Team Manager
Primark
02.2023 - 03.2025
Supervisor
Starbucks UK – The Fort
08.2021 - 02.2023
Barista
Starbucks UK – The Fort
05.2021 - 08.2021
Preschool Room Leader / 3rd in Charge
Ladybird Montessori Nursery
11.2019 - 05.2021
Early Years Practitioner (Preschool Classroom)
Child 1st Nursery
02.2019 - 11.2019
Room Leader (Baby Unit) / Key Holder
Banana Moon Day Nursery
04.2018 - 02.2019
Christmas Temp – Play Coordinator
Kirklees Light Railway
11.2015 - 01.2016
Early Years Practitioner
Bridge End House Nursery
10.2015 - 09.2016
Early Years Practitioner
Midcounties Cooperative Nursery - Finchfield
05.2014 - 09.2015
Team Player
Wacky Warehouse
04.2013 - 07.2013
Sales Assistant
Peacocks
01.2013 - 08.2014
Christmas Temp
Peacocks
11.2012 - 01.2013
BA Hons - Early Years – First Class Honours
Huddersfield University
MSc Management - 45 Credits
Huddersfield University
NVQ Level 3 - Team Leader/Supervisor
Remit Training
NVQ Level 3 - Business Administration
Lifetime Training
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