Thomas Littlefield
Portsmouth,Hamp
Summary
Quick thinking, high-pressure trained dispatcher. Dynamically versed in managing dozens of moving crews in stressful situations. Educated in public services, continued with a degree of criminology and social studies. Highly aware, with strong information retention and problem solving. Great at working with others or solo. Perseverance tested and a strong will to achieve.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Dispatch assistant
South Central Ambulance Service
Otterbourne, Hampshire
02.2024 - Current
- Radio transmissions show a key established skill, averaging 400-600 accepted radios per week, each of which shows restraint and professionalism, delivering key information properly.
- Working with five screens has become one strength of mine, I'm able to efficiently handle more information and make decisions under pressure.
- Liaising with hospitals, team leaders, services, specialised teams; to gather and pass vital information quickly.
- Assigning appropriate crews to the best patients, taking into consideration dozens of constantly changing factors and optimising run times.
- Procedure changes, which can be permanent or trials often impacts all aspects of daily work and must be taken on board and internalised quickly.
- Managing problems quickly and calmly, diverting crews, or adhering to emergency requests quickly with what is available.
Emergency call handler
South Central Ambulance Service
Otterbourne, Hampshire
01.2023 - 02.2024
- Managing an estimated 13,000+ calls in this year, with a 92% audit pass rate, whilst also successfully hitting all call based targets.
- Quick reactions to new information, reassessing a situation swiftly, as patients give new information.
- Multi-tasking through working with multiple screens in order to work as efficiently as possible.
- Following frequently changing policies, and implementing these immediately.
- Fast progression with patients, every call must be treated as an emergency however there are thousands of calls per day, and dealing with them quickly is vital for their sake, and the trusts.
- Managing difficult situations, managing peoples emotions, and getting those in fight/flight mindsets back to reality to assist medically.
Bartender
The Jolly Sailor
Portsmouth, Hampshire
08.2022 - 11.2022
- Trained new staff members confidently, to up-most standards, for the ease of patrons and managers.
- Consistent throughout health and safety standards and expectations.
- Managed time between guests, ensuring not to be idle.
- Quick working environment, proving myself as adaptable and face paced thinker.
Sales agent
Home Logic
Southampton , Hampshire
05.2022 - 07.2022
- Confidently speaking to new people, and learning to take rejection.
- Travelling hundreds of miles per day, seeing dozens of clients in meetings per week.
- Established a skill a new craft, learning from seniors, and improving that skill in personal time.
- Creating specialised tools to assist with progression.
Residential care worker
Hillcrest
Denmead, Hampshire
01.2020 - 04.2022
- Organising and controlling shifts, planning for days and preparing for predicted (and un-predicted) challenging situations.
- Strong knowledge of children's chronologies is vital, it allows for better navigation of their trauma and guide them to successful days.
- Utilise crisis intervention techniques at appropriate times, gauging situations and potential collateral issues.
- Assisting team with tasks, managing children, chores, paperwork.
- Working hours overtime every day without pay to ensure all children are as happy, secure, and stable as can be.
- Planning trips, outings, school-runs, and every day errands properly to avoid logistical issues, and distress of the children and team.
Heavy machinery operator
Bartholomews
Chichester
06.2019 - 10.2019
- Maintained safety standards by conducting regular inspections of heavy machinery.
- Conducted pre-operation checks on all equipment before each shift's start resulting in fewer operational interruptions.
- Responded quickly to emergency situations involving machinery malfunctions, minimising work disruption.
Crew Trainer
Mcdonalds
Havant, Hampshire
09.2014 - 06.2016
- Learned workplace expectations, and how it's possible to work in fast environments.
- Developed employees' skills in new tasks or stations.
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
Education
Diploma of Higher Education - Sociology & Criminology
Bournemouth University
Poole 09.2016 - 06.2019
NVQ Level 3 - Public Services
Southdowns College
Portsmouth 09.2014 - 06.2016
GCSEs - Maths, English, Science, IT graphics, Sports science, Religious studies, History.
Cowplain Community School
Waterlooville, Hampshire 09.2009 - 06.2014
Skills
- Navigation and map reading
- Logistical coordination
- Dispatch software usage
- Dispatch protocol knowledge
- Pressure handling
- Organisational awareness
- Documentation accuracy
- Route optimisation
Affiliations
- Game creation. Currently undergoing a game, designed fully with it's own mechanics and complex card interactions, This has been under operation since November 2023, and is currently in the stage of art design, with approximately 200 unique cards, board, and lore. I also enjoy non-fiction books & audio books.
Timeline
Dispatch assistant
South Central Ambulance Service
02.2024 - Current
Emergency call handler
South Central Ambulance Service
01.2023 - 02.2024
Bartender
The Jolly Sailor
08.2022 - 11.2022
Sales agent
Home Logic
05.2022 - 07.2022
Residential care worker
Hillcrest
01.2020 - 04.2022
Heavy machinery operator
Bartholomews
06.2019 - 10.2019
Diploma of Higher Education - Sociology & Criminology
Bournemouth University
09.2016 - 06.2019
Crew Trainer
Mcdonalds
09.2014 - 06.2016
NVQ Level 3 - Public Services
Southdowns College
09.2014 - 06.2016
GCSEs - Maths, English, Science, IT graphics, Sports science, Religious studies, History.
Cowplain Community School
09.2009 - 06.2014
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