Thomas Douglas
Sherburn in Elmet,North Yorkshire
Summary
I am a hardworking, enthusiastic and adaptable individual who thrives in dynamic environments and takes pride in providing a high quality customer service. I am a clear communicator, having developed my customer service skills in my previous roles. I have vast experience working safely in changing conditions and enjoy adapting to new challenges. Working within a team as well as individually has given me great confidence within different working environments.
Overview
9
9
years of professional experience
Work history
Postal worker
Royal Mail Group
Garforth, Leeds
2021.11 - Current
As a postperson for Royal Mail, I have gained a wide variety of skills to help the company deliver the best service possible. I worked as a key team member in a vast organisation providing a reliable and safe service to customers, whilst contributing to the delivery of company wide performance. With these skills learned, I have taken on the responsibility of training and coaching new recruits on behalf of the company.
My responsibilities:
- Complying with strict health and safety policies whilst demonstrating them to my customers
- Interacting with a diverse range of customers whilst managing their varying needs and expectations
- Adapting to new, often unfamiliar delivery routes at short notice
- Working alone, in a pairing, and as part of a wider team to meet shared objectives
- Safely and responsibly maintaining and driving company branded vehicles, whilst ensuring the well-being of my passengers at all times
- Responsible for training new starters, ensuring compliance with company standards and procedures
- Operating in a high pressure environment to meet company performance targets
- Organising a varied workload to be processed and delivered efficiently for my customers
- Handling and adapting to new company equipment and technology
Network and Collection Driver
Royal Mail Group
York, North Yorkshire
2017.04 - 2021.11
As a Network and Collection driver for Royal Mail, I was responsible for the timely collection of mail and parcels from a range of customers across numerous postcodes. During this time, I worked as part of a team to provide the most efficient service to customers. To support my team, I was responsible for my own equipment, vehicle and workload, to ensure mail was collected safely and efficiently.
My responsibilities:
- Maintaining and updating vehicle health logbook to meet safety standards
- Defensive and considerate driving in complex scenarios to deliver responsibilities
- Developed skills as a postal worker alongside daily duties
- Interacted with a wide variety of customers with varying needs
- Diligent time management to meet customer needs
Education
GCSEs - 7 including Maths and English
Burnholme Community College
York 2001.04 -
Signature Level 2 Award - British Sign Language
York College
YorkSkills
- Customer experience
- Problem solving
- Route Navigation
- Team collaboration
- Vehicle safety inspection
- Time management
- Attention to detail
- Reliability
- Training new recruits
- Safe driving practices
- Service quality assurance
- Working independently
Achievements
- Level 1 First Aid training
- Precise planning and time keeping to ensure mail was delivered on time to ensure optimum customer satisfaction.
- Managing varied workloads and high pressure environments.
- Ensured the safety of my passengers and ensured the vehicles were clean and safe to be used.
- Coaching new recruits to be safe and efficient on their own delivery routes.
- Adapting to multiple offices and different teams within those offices.
- Engaging with challenging customers and situations.
- Ensuring my uniform and safety equipment to be of a high standard
Timeline
Postal worker
Royal Mail Group
2021.11 - Current
Network and Collection Driver
Royal Mail Group
2017.04 - 2021.11
GCSEs - 7 including Maths and English
Burnholme Community College
2001.04 -
Signature Level 2 Award - British Sign Language
York College