Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Emma Tideswell

Nottingham,Nottinghamshire

Summary

I am a driven professional with a strong commitment to providing compassionate care and support. Proven ability to listen actively and respond effectively to individuals in crisis situations. Demonstrated empathy through daily interactions, fostering trust and understanding. Skilled in identifying needs and implementing solutions to enhance wellbeing.

Extensive experience in customer-facing roles at Boots UK and Royal Mail, adept at addressing complex customer needs. Proven ability to build trust and rapport within the community. Strong communication and problem solving skills enhance customer satisfaction and loyalty.

I have experience at working to varying deadlines and at times during high pressure, whereby I have managed to remain calm to ensure work is always carried out to the highest standard.

Overview

23
23
years of professional experience
9
9
years of post-secondary education

Work history

Postal worker

Royal Mail Delivery Office
Eastwood, Nottinghamshire
05.2017 - Current
  • The sorting of mail accurately, ensuring correct distribution.
  • Assisted colleagues during peak times.
  • Brilliant teamplayer.
  • Handle confidential items responsibly, maintaining trust.
  • Maintained excellent customer service for positive community relations.
  • Cultivated positive relationships with customers through friendly interactions, being a empathetic listener out in the community.
  • Increased efficiency with diligent vehicle maintenance checks.
  • Prioritised workload effectively to meet all deadlines.
  • Ensured timely delivery by adhering to strict schedules and routes.
  • Resolved customer complaints in a professional manner, preserving brand reputation.

Finance assistant

Boots UK
Nottingham, Nottinghamshire
08.2011 - 04.2016
  • Facilitated month-end closing procedures to maintain up-to-date financial records.
  • Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
  • Facilitated procedural notes for different tasks within the team to ensure efficiency.
  • Recouped credit amounts owed to the company and provided month end data to management detailing month end figures.
  • Contributed to team meetings for the development of finance strategies and plans.
  • Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
  • Performed general administrative tasks, enhancing overall departmental productivity.
  • Maintained confidentiality of sensitive financial information as part of ethical work conduct.
  • Organised financial documents for easy access and retrieval during audits.

Senior Support Administrator

Boots UK
Nottingham, Nottinghamshire
02.2006 - 11.2010
  • Assisted in the running of a team of at least ten staff members.
  • Facilitated procedural notes for different roles within the team, to ensure efficient cover.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Support Administrator

Boots UK
Nottingham, Nottinghamshire
05.2002 - 02.2006
  • Invoice Processing using EDI (Electronic Invoice Processing) & Manual invoice processing and reconciliation of any invoice queries.
  • Payment terms adhered to, to ensure settlement discount deducted.
  • Month End KPI financial figures produced for management.
  • Internal and External customer communication to ensure proactive and positive working relationships.

Education

HND - Photography

Nottingham Trent University
Nottingham
09.1999 - 07.2001

A-Levels - Photography

South Nottingham College
Nottingham
09.1998 - 07.1999

BTEC National Diploma - Photography

South Nottingham College
Nottingham
09.1995 - 08.1997

GCSEs - English, Maths, Science, Art,

Manvers Pierrepoint Comprehensive
Nottingham
09.1990 - 07.1995

Skills

I am a very approachable person with empathetic skills I have been working within the community for eight years during my time at Royal Mail, built solid, trusting relationships with colleagues and customers I have experience of working to tight deadlines and time constraints with varying workloads, always ensuring a keen eye for detail and also that accurate information is recorded No day is the same and I am efficient at adapting to this

Affiliations

  • Open Water Swimming, Running, Photography and attending live music events.

Timeline

Postal worker

Royal Mail Delivery Office
05.2017 - Current

Finance assistant

Boots UK
08.2011 - 04.2016

Senior Support Administrator

Boots UK
02.2006 - 11.2010

Support Administrator

Boots UK
05.2002 - 02.2006

HND - Photography

Nottingham Trent University
09.1999 - 07.2001

A-Levels - Photography

South Nottingham College
09.1998 - 07.1999

BTEC National Diploma - Photography

South Nottingham College
09.1995 - 08.1997

GCSEs - English, Maths, Science, Art,

Manvers Pierrepoint Comprehensive
09.1990 - 07.1995

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Emma Tideswell