KAMILA FITAS
Albrighton
Summary
I am a dedicated individual with expertise in customer-focused roles, but because of my diverse skill set, I can adapt to any type of work. Having gained a variety of experience, I am known for my proactive approach, rapid learning and ability to rise to any challenge, particularly when required to tackle multiple tasks at once.
Overview
5
5
years of professional experience
Work History
Postal Worker
Royal Mail Delivery Office
05.2025 - Current
- Being self-sufficient in organizing and delivering packages to fulfill deadlines.
- Setting time-sensitive deliveries as a top priority and adhering to procedures for obtaining signatures, pihotos, and ID checks.
- Reporting issues or hazards to the depot throughout.
- Utilizing handheld scanners to process and sort mail and packages appropriately.
- Following health and safety protocol each morning to ensure the van is suitable for distribution, and adhering procedures for lifting heavy load.
- Adhere strictly to postal regulations to ensure security and confidentiality of customers mail and parcels.
- Meeting daily objectives and offering support to collegues who are struggling to meet theirs.
Multi-lingual Service Support Operations
The Barcode Warehouse
07.2021 - 11.2024
- Providing responsive, accurate, and customer-focused service to 60+ companies.
- Demonstrating interpersonal problem-solving skills and attention to detail.
- Supporting colleagues and customers in software roll-out.
- Resolving remote application issues.
- Following up with clients for problem resolution.
- Escalating issues to higher incident management teams or arranging equipment repair or replacement.
Sales Assistant
Sports Direct
04.2021 - 07.2021
- Maintaining flexibility and working under pressure.
- Supporting store team in reaching sales targets.
- Handling customer queries using till, printers, scanners.
- Conducting store valuations for regular checks and stock takes.
- Demonstrating knowledge on current offers and promotions.
School Cleaner
Green Heart Clean
04.2021 - 07.2021
- Proficient in various cleaning techniques
- Demonstrating strong attention to detail.
- Cleaning and maintaining organised spaces.
- Following procedures in the use of cleaning chemicals to avoid damage to surfaces and any health & safety risks.
Education
MA - International Security and Terrorism
University of Nottingham
12.2022
BA - Criminal and Corporate Investigations
University of Northampton
07.2021
Skills
- Excel, Word, Outlook experience
- Customer service
- Strong organisation and attention to detail
- Versatile
- Networking skills
- Capable of working under pressure in a fast-paced environment
- Multilingual support
- Equipment maintenance
- Inventory management
- Health and safety compliance
- Handling complaints
- Teamwork
- Independent work
References
- Royal Mail Postal Worker; Ross Tipton and Jessica Keay - 01952 658601
- Multilingual Service Support Operations Team member, The Barcode Warehouse; Kyle Myers and Magdalena Jarosz (Kyle.myers@thebarcodewarehouse.co.uk) (magdalena.jarosz@thebarcodewarehouse.co.uk) - 01636 602085
- Part Time Sales Assistance, Sports Direct; Maria Hart - 03443 325731
- School Cleaner, Green Heart Clean; Hayden Walker, (haydenwalker@greenheartclean.co.uk) - 01509 767560
Hobbies and interests
- Cycling
- Camping
- Hiking
- Wood working
Timeline
Postal Worker
Royal Mail Delivery Office
05.2025 - Current
Multi-lingual Service Support Operations
The Barcode Warehouse
07.2021 - 11.2024
Sales Assistant
Sports Direct
04.2021 - 07.2021
School Cleaner
Green Heart Clean
04.2021 - 07.2021
MA - International Security and Terrorism
University of Nottingham
BA - Criminal and Corporate Investigations
University of Northampton