Tatiana Silva
Manchester
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
I am also an Ambitious music student eager to enhance live performance skills through hands-on experience. Skilled in wide variety of musical genres and instruments. Accompanies vocals with well-balanced instrumental performances.
Seasoned Barista Supervisor with knack for creating exceptional customer experiences and leading high-performing teams. Known for improving workflow and boosting sales through innovative training and team motivation. Consistently implement quality control measures, ensuring top-notch service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista supervisor
Black Sheep Coffee
Manchester
09.2023 - Current
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Promoted a high standard of customer service with consistent staff training sessions.
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Team Leader
Kfc
Manchester , Eccles
10.2021 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 90%.
- Resolved employee relations issues and navigated disciplinary proceedings.
Waiter
La Turka
Manchester, Eccles
10.2019 - 02.2020
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Certificate of Higher Education - Music
UCEN
09/2022 - 06/2023
A-Levels - Music performance
Manchester College
Manchester, MAN 09/2019 - 07/2022
GCSEs - Cambridge National, Spanish, Business Enterprise,
All Hallows RC High School
Salford, SLF 09/2015 - 06/2019
Diploma of Higher Education - zoology
Manchester Metropolitan University
Manchester 09/2024 -
Skills
- Employee coaching and mentorship
- Team supervision
- Concise time management
- Song writing
- Studio recording
- Creativity
- Live performance and recording
- Stage presence
- Original songwriter
- Outgoing and friendly
- Dedicated
- Pet care
- Product displaying
- Knowledge of coffee beans
- Milk texturing
- Latte art
Languages
English
Portuguese
Spanish
Timeline
Barista supervisor
Black Sheep Coffee
09.2023 - Current
Team Leader
Kfc
10.2021 - Current
Waiter
La Turka
10.2019 - 02.2020
Certificate of Higher Education - Music
UCEN
09/2022 - 06/2023
A-Levels - Music performance
Manchester College
09/2019 - 07/2022
GCSEs - Cambridge National, Spanish, Business Enterprise,
All Hallows RC High School
09/2015 - 06/2019
Diploma of Higher Education - zoology
Manchester Metropolitan University
09/2024 -
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