Maliha-Alysa Newman
London
Summary
Dynamic and dedicated hospitality professional with extensive experience as a supervisor, waitress, and barista. Recognized for exceptional leadership skills, a positive attitude, and a passion for delivering outstanding customer experiences. Adept at managing teams, coordinating operations, and maintaining high service standards in fast-paced environments. Highly determined and solution-oriented, with a proven ability to inspire teams, handle challenges effectively, and contribute to the success of any establishment. Seeking a supervisory role to leverage expertise and enthusiasm to elevate team performance and guest satisfaction.
Overview
1
1
year of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Cluster supervisor
Black Sheep Coffee
Central London
01.2025 - Current
- Oversaw daily operations in 3 stores, ensuring smooth workflow processes.
- Checking stock orders and receiving deliveries daily.
- Achieved high levels of customer satisfaction with effective problem-solving techniques.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
Waitress supervisor
EL&N
London, Greater London
08.2024 - 01.2025
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Assisted in the bar by preparing coffee as required.
- Handling cash and taking payments.
- Managed cash tips and reconciled tickets against till at end of shift.
- Made over £200 in sales of promotional pop up cart on a daily basis in Selfridges (Oxford Circus).
Warehouse worker
Gist Ltd
London
03.2024 - 05.2024
- Picked and despatched high-volume orders accurately with pick rate of 170.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Loaded packaged goods on to trucks for shipping.
- Performed tagging and labelling of warehouse inventory.
Cafe Waitress
Olive Garden Cafe
London
12.2023 - 03.2024
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
GCSEs - Maths
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - English Language
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - English Literature
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - Higher Combined Science
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - Business Studies
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - Religious Studies
St Thomas More Catholic School
London 09.2020 - 06.2022
GCSEs - Physical Education
St Thomas More Catholic School
London 09.2020 - 06.2022
Extended Project Qualification - Biochemical Reactions
St Thomas More Catholic School
London 09.2022 - 05.2023
A-Levels - Biology
St Thomas More Catholic School
London 09.2022 - 07.2024
A-Levels - Chemistry
St Thomas More Catholic School
London 09.2022 - 07.2024
A-Levels - Sociology
St Thomas More Catholic School
London 09.2022 - 07.2024
Skills
- Willingness to Learn: Continuously improving and updating my skills, enhancing my overall performance and growth
- Leadership: Motivating diverse teams to consistently deliver exceptional service Capable of training and mentoring staff to ensure smooth operations, while fostering a positive work environment
- Customer Service Excellence: Skilled in creating positive guest experiences, resolving issues efficiently, and ensuring high levels of customer satisfaction
- Time Management: Capable of prioritizing tasks effectively in fast-paced environments to meet deadlines and maintain smooth operations
- Problem-Solving: Proficient in identifying challenges and implementing practical solutions to enhance service quality and operational efficiency
- Attention to Detail: Consistently ensures all aspects of service and presentation meet the highest standards and making sure inventory is accurate
- POS and Cash Handling: Confident in operating point-of-sale systems, managing cash transactions, and ensuring accuracy in financial reporting
- Health and Safety Compliance: Well-versed in maintaining cleanliness, hygiene, and safety standards to ensure a safe and enjoyable environment for guests and staff
Certification
Level 2 Fist Aid training from Red Cross- Feburary 2021
Level 2 Food Hygiene Training- August 2024
Timeline
Cluster supervisor
Black Sheep Coffee
01.2025 - Current
Waitress supervisor
EL&N
08.2024 - 01.2025
Warehouse worker
Gist Ltd
03.2024 - 05.2024
Cafe Waitress
Olive Garden Cafe
12.2023 - 03.2024
Extended Project Qualification - Biochemical Reactions
St Thomas More Catholic School
09.2022 - 05.2023
A-Levels - Biology
St Thomas More Catholic School
09.2022 - 07.2024
A-Levels - Chemistry
St Thomas More Catholic School
09.2022 - 07.2024
A-Levels - Sociology
St Thomas More Catholic School
09.2022 - 07.2024
GCSEs - Maths
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - English Language
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - English Literature
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - Higher Combined Science
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - Business Studies
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - Religious Studies
St Thomas More Catholic School
09.2020 - 06.2022
GCSEs - Physical Education
St Thomas More Catholic School
09.2020 - 06.2022
Similar Profiles
Maryam ShabanehMaryam Shabaneh
Barista at Black Sheep CoffeeBarista at Black Sheep Coffee
Xavier CatallaXavier Catalla
NA at Barista Maestro, Black Sheep CoffeeNA at Barista Maestro, Black Sheep Coffee
Rafal SzymanskiRafal Szymanski
Operations manager at Black Sheep CoffeeOperations manager at Black Sheep Coffee
Rebecca DominatoRebecca Dominato
Mid Market Expansion – Client Development Manager at Smartsheet IncMid Market Expansion – Client Development Manager at Smartsheet Inc
Paul ClarkPaul Clark
Front of house team member at Phoenix Theatre, Ambassador Theatre GroupFront of house team member at Phoenix Theatre, Ambassador Theatre Group