Summary
Overview
Work history
Education
Skills
Interests
Timeline
Rafal Szymanski

Rafal Szymanski

Armadale

Summary

I am detail oriented Operation Manager with more than 18 years experience in hospitality industry. A motivated engaging, dynamic and sales focused professional with a drive to deliver more than results. Proven track record of effectively leading and managing all aspects of cafes, restaurants, bars, and of making guests feels cared for, valued and respected. A true hands on leader who is not afraid to jump and assist wherever needed and will do everything to deliver results that will contribute to the overall mission and success of the business. Analytical and expedient approach to problem solving that's always results in win/win resolution for all parties .

Overview

17
17
years of professional experience

Work history

Operations manager

Black Sheep Coffee
Edinburgh, Glasgow, Aberdeen, Manchester..., Scotland and North England
10.2022 - Current
  • Analysed financial data to track and achieve budget targets.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.

Cluster Manager

Black Sheep Coffee
Edinburgh
11.2016 - 09.2022
  • Outline
  • Manage the daily operations across numerous Black Sheep Coffee stores
  • Responsible for driving sales to achieve targets, inducting and building a full family tree in each store and ensuring everything is running like clockwork across sites
  • Always striving to be source of inspiration for the teams
  • Manage poor performance and conduct investigations, when needed
  • Organise and conduct regular 121 with the team
  • Drive and exceed KPIs for cluster stores
  • Fully accountable for stock control.

Bar Supervisor

Blues Kitchen
London
12.2012 - 11.2016
  • Working within the team, ensuring that all Blues Kitchen customers receive an excellent level of customer care at all times
  • Managing team of 10 providing training and driving performance standards
  • Reporting to General Manager and supporting Management team with a wide range of administration activities.
  • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
  • Ensured presentation of bar and staff met high-quality industry targets and brand values.

Head waiter

The Boat House Restaurant
Warsaw
03.2009 - 11.2012
  • Leading the team to ensure a high standard of service
  • Providing training and driving sales
  • Making sure that full team have product knowledge
  • Http://www.boathouse.pl/en/
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Trained and supervised wait staff to maintain first-class customer service standards.

Waiter

Rozana Restaurant
Warsaw
01.2007 - 02.2009
  • Providing exceptional customer service in very prestige restaurant with very high standard
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Https://www.restauracjarozana.com.pl/en/

Education

School Of Hotel Management and

Skills

  • Core Skills
  • Organisation
  • Results-driven
  • Leadership
  • Problem solving
  • Influence
  • Creativity
  • Software
  • Word, Excel, Outlook, Slack, Microsoft Windows, Microsoft Teams, Zendesk, Google Mail

Interests

Hobbies & Interests, Cooking, Fitness , Sports, traveling, cocktails, coffee , cars.

Timeline

Operations manager - Black Sheep Coffee
10.2022 - Current
Cluster Manager - Black Sheep Coffee
11.2016 - 09.2022
Bar Supervisor - Blues Kitchen
12.2012 - 11.2016
Head waiter - The Boat House Restaurant
03.2009 - 11.2012
Waiter - Rozana Restaurant
01.2007 - 02.2009
School Of Hotel Management and - ,

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Rafal Szymanski