Tamsin Spurrier-Best
Castle Donington,Derby
Summary
Highly skilled professional with expertise in decision making, professionalism, and exceptional written and verbal communication skills. Demonstrates efficient problem-solving abilities and extensive service knowledge, excelling in customer advising. Known for attention to detail and self-motivation, consistently delivering high-quality results.
Highly dedicated with 5 years of customer service experience within dynamic, fast-paced customer service environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer assistant
WHSmith
Castle Donington, Leicestershire
03.2025 - Current
- Collaborated efficiently with team members to maintain smooth store operations.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Provided excellent customer service to ensure repeat business.
Customer Services Advisor
Central England Co-operative Society
Castle Donington, Leicestershire
01.2024 - 03.2025
- Maintained clean and organised work station for optimal productivity.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Delivered friendly customer service in high-paced retail environment.
- Unloaded incoming deliveries, ensuring shelves were fully stocked and items were priced accurately.
- Confidently approached customers on shop floor, offering assistance to locate items and resolve product queries.
Customer Services Advisor
Central England Co-operative Society
11.2018 - 09.2020
- A part-time position within a fast-paced superstore
- This involved ensuring that customers were always satisfied by ensuring that all of their queries were dealt with in a quick, effective and polite manner
- Always ensuring I make the right decisions for the customers
- I was responsible for tasks such as inventory checks, reducing the price of products, signing in new stock, taking out of date and broken stock out of the system and working behind tills and checkouts
Teaching Assistant (Voluntary)
Castle Donington Community College
Castle Donington, UK
04.2018 - 04.2018
- 21 hours voluntary position as a teaching assistant in a Secondary School Art and Design class
- My main roll within the classroom was helping students improve their techniques as well as explaining how to improve their work, this has given me excellent leadership and teamwork abilities
- I also helped students follow good health and safety techniques during practical sessions
- I have a full U.K driver's licence
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Assisted in lesson planning for effective curriculum delivery.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Organised class spaces and prepared materials for upcoming teacher lessons.
Education
Bachelor of Arts (Honours) - Illustration
University of Derby
01.2021 - 1 2024
Level 3 Cambridge technical subsidiary diploma - Art and Design
Loughborough College
01.2018 - 1 2020
6 GCSEs at 1-9 - English Literature, English Language, Mathematics, Double Science, Art and Design, Geography
Hindleys College (Iveshead School)
01.2016 - 1 2018
Skills
- Decision making
- Professionalism
- Written and verbal communication skills
- Efficient problem-solving
- Service knowledge
- Customer advising
- Attention to Detail
- Self-motivation
- Team player
- Customer Service
Custom
I am an active and outgoing individual with a passion for life, I believe my diverse interest in travel, history and art, combined with with my deep interest in learning about new diverse cultures makes me an excellent candidate for any role. In my spare time I enjoy visiting museums and art galleries where I find inspiration for my own artwork which I enjoy creating both traditionally and digitally.
Personal Information
Timeline
Customer assistant
WHSmith
03.2025 - Current
Customer Services Advisor
Central England Co-operative Society
01.2024 - 03.2025
Bachelor of Arts (Honours) - Illustration
University of Derby
01.2021 - 1 2024
Customer Services Advisor
Central England Co-operative Society
11.2018 - 09.2020
Teaching Assistant (Voluntary)
Castle Donington Community College
04.2018 - 04.2018
Level 3 Cambridge technical subsidiary diploma - Art and Design
Loughborough College
01.2018 - 1 2020
6 GCSEs at 1-9 - English Literature, English Language, Mathematics, Double Science, Art and Design, Geography
Hindleys College (Iveshead School)
01.2016 - 1 2018
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