David Gray
perth
Summary
Dedicated professional with a strong IT skillset and extensive product knowledge. Demonstrates excellence in customer service, effective communication, and decision making. Proven expertise in complaint handling and negotiation, ensuring optimal client satisfaction. Committed to leveraging skills to drive organisational success and enhance customer experiences.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant
perth and kinross councill
Auchterarder, Perth and Kinross
01.2021 - 12.2022
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Improved customer relations by promptly addressing queries and concerns.
Retail worker
RSmcoll
crieff
12.2017 - 12.2018
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Operated cash registers with accuracy and processed cash and card transactions.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
Waiter
Delivino
Auchterarder
04.2015 - 11.2016
- Prepared tables for guests and reset tables between customers.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent level of service in busy and demanding restaurant environment.
Kitchen porter
The Cairn Lodge
Auchterarder
01.2014 - 03.2015
- Carried out wide variety of tasks to maintain optimal service delivery.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
Education
the james young high school
Livingston, West Lothian 08.2007 - 05.2011
Skills
- Customer service excellence
- Strong IT skillset
- Product knowledge
- Effective communication
- Decision making
- Complaint handling
- Negotiation expertise
Timeline
Customer assistant
perth and kinross councill
01.2021 - 12.2022
Retail worker
RSmcoll
12.2017 - 12.2018
Waiter
Delivino
04.2015 - 11.2016
Kitchen porter
The Cairn Lodge
01.2014 - 03.2015
the james young high school
08.2007 - 05.2011
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