Summary
Overview
Work History
Education
Skills
Experience
References
Timeline
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Chloe McFarlane

Airdrie,North Lanarkshire

Summary

I am 20 years old with a full valid UK driving license. Am motivated professional with good communication, excellent time management, and good problem-solving skills. Delivers accurate and efficient results, both independently and within a team. Committed to providing exceptional customer service and ensuring positive experiences. Adaptable and quick to learn, ready to support team objectives.

Overview

3
3
years of professional experience

Work History

Customer Assistant

Morrisons
Airdrie, North Lanarkshire
08.2025 - Current
  • Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance the shopping experience.
  • Prioritised tasks in order of urgency to create a positive shopping experience for customers.
  • Assisted other departments during peak times to support overall store operations and enhance customer satisfaction.
  • Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
  • Maintained cleanliness and organisation in the produce department; ensured fresh stock was displayed and monitored sell-by dates for quality control.

HNC in social work

Coatbridge college
08.2025 - 05.2026
  • Facilitated client appointments, supported centre activities, and maintained a clean and organised environment for clients during placement.
  • Addressed client complaints using clear communication and effective problem-solving skills.
  • Worked closely with team members to ensure effective collaboration on projects.
  • Ensured cleanliness and safety in the workplace to reduce potential hazards.
  • Attended daily classes to learn all aspects of social work while completing a work placement at a local addiction centre two days a week.

HNC in Fitness, Health and Exercise

New College Lanarkshire
Cumbernauld
08.2024 - 05.2025
  • Completed Copper course, enhancing knowledge in fitness and health.
  • Prepared application for police officer role, demonstrating commitment to public service.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

SCQF Level 5 course in certificate of preparation for police examination in recruitment (Copper)

Cumbernauld College
Cumbernauld
08.2023 - 05.2024
  • Facilitated application process for police officer recruitment, guiding candidates through necessary steps.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

Education

Higher Art and Design - D

Caldervale High School
Airdrie, North Lanarkshire
01-2023

Higher Physical Education - B

Caldervale High School
Airdrie, North Lanarkshire
01-2023

National 5 Physical Education - B

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 5 English - B

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 5 Art and Design - B

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 5 Home Economics - C

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 5 History - D

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 5 Spanish - D

Caldervale High School
Airdrie, North Lanarkshire
01-2022

National 4 Mathematics - Pass

Caldervale High School
Airdrie, North Lanarkshire
01-2022

HNC - social work

Coatbridge college
North Lanarkshire
05-2026

HNC - Fitness, Health and Exercise

New College Lanarkshire
Cumbernauld
05-2025

SCQF Level 5 - certificate of preparation for police examination in recruitment

Cumbernauld College
North Lanarkshire
05-2024

Skills

  • Customer service skills
  • Effective Communication
  • Time management
  • Able to take initiative
  • Decision making
  • Motivated
  • Focused and Disciplined
  • Hard-working
  • Team player
  • Polite and friendly
  • Positive attitude

Experience

I have been playing competitive netball for 12 years and in that time, I have represented my school, town and county. I was nominated by my team mates to become Captain for my town and county team. I took on my role with determination and guided my team mates through the season with support, motivation and encouragement which taught me great leadership skills. I was also nominated by my lecturers when I attended college to become the student rep for the Copper SCQF level 5 course which consisted of representing my whole class and attending meetings with head of management at New College Lanarkshire and giving feedback on what my classmates had provided me about their experience at college. Becoming student rep opened so many doors for me due to the college’s connection with police Scotland, I was invited to various meetings and also invited over to the Police training centre at Jackton for an open day which they hosted.

References

1 - Mr Mark Bisset                                                        2 - Mr David Little

Tel – 07957678807                                                     Tel – 07766446175

Email – markabisset@hotmail.com                      Email – d.little@hotmail.co.uk

Timeline

Customer Assistant

Morrisons
08.2025 - Current

HNC in social work

Coatbridge college
08.2025 - 05.2026

HNC in Fitness, Health and Exercise

New College Lanarkshire
08.2024 - 05.2025

SCQF Level 5 course in certificate of preparation for police examination in recruitment (Copper)

Cumbernauld College
08.2023 - 05.2024

Higher Art and Design - D

Caldervale High School

Higher Physical Education - B

Caldervale High School

National 5 Physical Education - B

Caldervale High School

National 5 English - B

Caldervale High School

National 5 Art and Design - B

Caldervale High School

National 5 Home Economics - C

Caldervale High School

National 5 History - D

Caldervale High School

National 5 Spanish - D

Caldervale High School

National 4 Mathematics - Pass

Caldervale High School

HNC - social work

Coatbridge college

HNC - Fitness, Health and Exercise

New College Lanarkshire

SCQF Level 5 - certificate of preparation for police examination in recruitment

Cumbernauld College
Chloe McFarlane