Taleesha Bray
Norwich,United Kingdom
Summary
Working in the customer service industry for 6 years has allowed me to acquire various transferable skills with regards to optimising customer engagement, maintaining a strong and passionate team, and most importantly strengthening my own skills in communication, events planning, people management and fast problem solving. I have learned to adapt quickly and continually and am always on the lookout for ways to improve and streamline efficiency in the workplace for time-saving and maximum output.
Overview
6
6
years of professional experience
2027
2027
years of post-secondary education
Work history
Bar team leader
JD Wetherspoon
Norwich, Norfolk
2025.10 - Current
Bar Team Leader
JD Wetherspoon
London, UK
2023.07 - 2026.02
- Responsible for; providing excellent customer service at all times, supporting and leading a team, adapting to different daily problems and finding solutions, dealing with conflict in a safe manner, conducting energy saving surveys monthly.
- Delivered excellent customer service whilst leading a busy bar environment.
- Created advertisements for themed charity events and oversaw all cash handling of said events.
Bartender
City Pub Group
Bow Street, UK
2021.06 - 2021.08
- Responsible for meeting and greeting guests and providing good customer care during service, developing rapport with regular and new customers alike
- Opened and closed the pub.
- Responsible for taking drink and food orders accurately, in a friendly manner, as well as ensuring quality of product.
Bartender
The Three Crowns
Shoreditch, UK
2019.10 - 2020.03
Education
Bachelor's degree - English and Related Literature
University of York
A Level - English Literature
Harris Academy East Dulwich
Dulwich 2017.09 - 2019.06
A Level - Psychology
Harris Academy East Dulwich
Dulwich 2017.09 - 2019.06
A Levels - Sociology
Harris Academy
East Dulwich, UKSkills
- Team coordination
- Quick comprehension
- Calm under pressure
- Communication proficiency
- Problem solving
- Quick and eager to learn
- Multitasking
- Conflict management
- Complaint handling
- Customer engagement
- Time efficiency
Timeline
Bar team leader
JD Wetherspoon
2025.10 - Current
Bar Team Leader
JD Wetherspoon
2023.07 - 2026.02
Bartender
City Pub Group
2021.06 - 2021.08
Bartender
The Three Crowns
2019.10 - 2020.03
A Level - English Literature
Harris Academy East Dulwich
2017.09 - 2019.06
A Level - Psychology
Harris Academy East Dulwich
2017.09 - 2019.06
A Levels - Sociology
Harris Academy
Bachelor's degree - English and Related Literature
University of York