Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Kenney

BSc Law Student
Bournemouth

Summary

Energetic professional with knack for leadership and strong background in customer service and team coordination, paired with excellent communication and problem-solving abilities. Skilled in maintaining positive atmosphere and ensuring smooth operations in fast-paced environment. Committed to enhancing customer experiences and driving team success.

Overview

2
2
years of professional experience

Work History

Bar team leader

Holywell
Hinkley
04.2024 - 10.2024
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Inspected customer identification to verify age against legal standards.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Bar waiter

Royal Oak
Leicester
12.2022 - 04.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Attended to customer's needs proactively for first-class waiting service.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Checked customer IDs to confirm age before selling age-restricted products.

Education

A-Levels -

Brookvale Groby Learning Campus
Leicestershire
09.2022 - 08.2024

Bachelor of Science - Law

Bournemouth University
Bournemouth, England
10.2024 -

GCSEs -

Brookvale and Groby Learning Campus
Leicestershire
08.2020 - 08.2022

Skills

Complaint handling

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Timeline

Bachelor of Science - Law

Bournemouth University
10.2024 -

Bar team leader

Holywell
04.2024 - 10.2024

Bar waiter

Royal Oak
12.2022 - 04.2024

A-Levels -

Brookvale Groby Learning Campus
09.2022 - 08.2024

GCSEs -

Brookvale and Groby Learning Campus
08.2020 - 08.2022

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Matthew KenneyBSc Law Student