Matthew Kenney
BSc Law Student
Bournemouth
Summary
Energetic professional with knack for leadership and strong background in customer service and team coordination, paired with excellent communication and problem-solving abilities. Skilled in maintaining positive atmosphere and ensuring smooth operations in fast-paced environment. Committed to enhancing customer experiences and driving team success.
Overview
2
2
years of professional experience
Work History
Bar team leader
Holywell
Hinkley
04.2024 - 10.2024
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Inspected customer identification to verify age against legal standards.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Bar waiter
Royal Oak
Leicester
12.2022 - 04.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Attended to customer's needs proactively for first-class waiting service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
A-Levels -
Brookvale Groby Learning Campus
Leicestershire 09.2022 - 08.2024
Bachelor of Science - Law
Bournemouth University
Bournemouth, England 10.2024 -
GCSEs -
Brookvale and Groby Learning Campus
Leicestershire 08.2020 - 08.2022
Skills
Complaint handling
Cleanliness maintenance
Workload prioritisation
Team coordination
Staff supervision
Kitchen hygiene standards
Bar equipment operation
Health and Safety regulations
Cash handling
Bar etiquette understanding
People Management
Food safety understanding
Composure under pressure
Money handling
Changing beer kegs
Customer Service
Timeline
Bachelor of Science - Law
Bournemouth University
10.2024 -
Bar team leader
Holywell
04.2024 - 10.2024
Bar waiter
Royal Oak
12.2022 - 04.2024
A-Levels -
Brookvale Groby Learning Campus
09.2022 - 08.2024
GCSEs -
Brookvale and Groby Learning Campus
08.2020 - 08.2022