Teresa Moore
Beccles,Suffolk
Summary
Experienced bartender with a comprehensive understanding of bar etiquette and proficiency in multitasking under pressure. Demonstrates expertise in bartending techniques, glassware identification, and high volume operations effectiveness. Skilled in handling complaints diplomatically, maintaining cleanliness standards, and operating bar equipment efficiently. Familiar with premium spirits and adept at using POS systems for cash handling and team coordination. Career goals include advancing to a supervisory role within the hospitality industry while enhancing skills in staff supervision and stock replenishing.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work history
Bar team leader
Wetherspoons plc
Beccles, Suffolk
2024.02 - 2026.02
- Streamlined drink serving procedures for quicker customer service.
- Conducted thorough training sessions to improve staff competence.
- Promoted a safe working environment through vigilant health and safety practices.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Served guests spirits, lagers and stouts at bar.
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Oversaw stock control, ensuring adequate supplies at all times.
- Delegated tasks effectively amongst team members, optimising productivity.
- Ensured smooth running of bar operations by efficiently managing team tasks.
- Maintained high standards of cleanliness within the bar area.
- Delivered excellent customer service whilst leading a busy bar environment.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Bar staff member
Butchers Arms
Beccles, Suffolk
2018.07 - 2024.01
- Served customers to foster a friendly atmosphere.
- Ensured customer satisfaction by providing excellent service.
- Made cocktails for customer enjoyment.
- Maintained professional knowledge about various drink recipes and offerings.
- Checked identification to maintain legal compliance.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Restocked bar efficiently during busy periods.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
Bar supervisor
Fox and Hounds
beccles, suffolk
2011.01 - 2018.06
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Trained staff for improved service quality and professionalism.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Scheduled shifts for staff members for efficient operation of the bar.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
compliance tester
agency work - virador waste management
ipswich, Suffolk
2009.06 - 2010.06
- Managed the creation of automated tests, improving efficiency.
- Collaborated closely with developers to identify and resolve issues swiftly.
- Documented all testing procedures, ensuring transparency and repeatability.
- Communicated test findings, reporting data to managers and county council
- Took screenshots and diligent notes, documenting issues and escalating for resolution.
- Maintained test logs and documented all tests, providing accurate and timely status updates.
Depot manager
nightfreight parcel carriers
Ipswich, Suffolk
2000.03 - 2009.05
- Developed contingency plans for potential disruptions in supply chain operations.
- Managed depot resources to optimise productivity.
- Trained new staff members, enhancing their job performance and satisfaction.
- Coordinated logistics, achieving timely distribution of goods.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Oversaw depot operations, ensuring top-notch service delivery.
- Maintained strict adherence to company policies and legal regulations at all times in the depot.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Established effective communication channels for seamless operations.
- Ensured safe working environment by implementing robust health and safety procedures.
- Led a team of employees, fostering a cooperative work environment.
- Led initiatives to meet and exceed key performance indicators (KPIs) for the depot.
- Built long-term customer relationships and grew local customer base for station.
Education
NVQ Level 3 - Business and Finance
Otley College
Otley, Suffolk 1997.09 - 1999.06
GCSEs - GCSE
Claydon High School
Ipswich, Suffolk 1991.09 - 1997.07
Skills
- Bar etiquette understanding
- Maintaining cleanliness standards
- Multitasking proficiency
- Glassware identification
- High volume operations effectiveness
- Closing procedures expertise
- Handling complaints diplomatically
- Multitasking under pressure
- POS system use
- Cash handling
- Team coordination
- ID assessments
- Stock replenishing
- Beer line cleaning
Timeline
Bar team leader
Wetherspoons plc
2024.02 - 2026.02
Bar staff member
Butchers Arms
2018.07 - 2024.01
Bar supervisor
Fox and Hounds
2011.01 - 2018.06
compliance tester
agency work - virador waste management
2009.06 - 2010.06
Depot manager
nightfreight parcel carriers
2000.03 - 2009.05
NVQ Level 3 - Business and Finance
Otley College
1997.09 - 1999.06
GCSEs - GCSE
Claydon High School
1991.09 - 1997.07