Sam Turkentine
bristol,Bristol
Summary
Experienced hospitality professional with extensive expertise in bartending, bar management, and customer service. Demonstrates proficiency in multitasking under pressure, handling complaints diplomatically, and maintaining cleanliness standards. Skilled in bar equipment operation, craft beer knowledge, beer tapping, and cellar management. Capable at implementing opening and closing procedures, enforcing health and safety regulations, and ensuring quality control through stock rotation and equipment maintenance. Strong communication skills combined with a positive attitude enable effective customer engagement and conflict resolution. Career goals include advancing within the hospitality industry while fostering exceptional guest experiences.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Bar team leader
J.D Wetherspoons
Bristol, Bristol
12.2024 - Current
- Helped in developing successful promotional events to increase footfall in quieter periods.
- Aware of stock control, and had a good understanding of how stock may vary each week and also understood our PnL margins.
- Delivered excellent customer service whilst leading a busy bar environment.
- Streamlined drink serving procedures for quicker customer service.
- Ensured smooth running of bar operations by efficiently managing team tasks.
- Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
- Maintained high standards of cleanliness within the bar area.
- Cultivated strong professional relationships with co workers, to improve our working environment.
- Delegated tasks effectively amongst team members, optimizing productivity.
Kitchen associate
J.D Wetherspoons
Bristol, Bristol
08.2023 - Current
- Contributed to positive dining experience through timely food delivery to servers.
- Completed deep cleaning tasks to ensure hygienic conditions.
- Assisted chef for preparation of meals, contributing to smooth restaurant operations.
- Maintained organised storage area for efficient ingredient retrieval.
- Adhered to kitchen protocols whilst performing daily responsibilities.
- Followed health and safety guidelines to maintain safe kitchen environment.
- Ensured high customer satisfaction with prompt food delivery.
- Performed basic food prep tasks, enabling faster meal production.
- Supported team members during busy periods, ensuring seamless operations during rush hours.
- Cleaned workstations after each use, promoting a tidy kitchen space.
- Carried out regular stock checks to avoid shortages during peak hours.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Rotated stock to keep ingredients fresh.
Education
A-Levels - sports and exercise science
South gloucester and stroud college
Bristol 09.2023 - 06.2025
GCSEs - core subjects, french, PE, computer science, history
Bristol metropolitan academy
Bristol 09.2018 - 06.2023
Skills
- Multitasking under pressure
- Bar equipment operation
- Cleanliness maintenance
- Beer tapping
- Bar etiquette understanding
- Closing procedures expertise
- Opening procedures proficiency
- Equipment Maintenance
- Upselling techniques
- Team coordination
- Workload prioritization
- Table setting
- Health and Safety regulations
- Quality control enforcement
- Stock rotation
- ID assessments
- Kitchen hygiene standards
- Beer line cleaning
- Positive attitude
- Customer engagement
- Cellar management
- Initiative taking
- Personal grooming standards
- Memory retention
Timeline
Bar team leader
J.D Wetherspoons
12.2024 - Current
A-Levels - sports and exercise science
South gloucester and stroud college
09.2023 - 06.2025
Kitchen associate
J.D Wetherspoons
08.2023 - Current
GCSEs - core subjects, french, PE, computer science, history
Bristol metropolitan academy
09.2018 - 06.2023
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