Highly organized and detail-oriented Administrator/Receptionist with 10 years of experience providing exceptional customer service, managing office operations, and ensuring smooth workflow. Skilled in communication, scheduling, and administrative tasks. Adept at prioritizing multiple tasks and meeting deadlines in a fast-paced environment.
Hi, I’m
Taiwo Bernice Izekor
Newcastle upon Tyne,UK
Summary
Overview
10
years of professional experience
7
years of post-secondary education
1
Certification
Work history
Bernice Home Of FashionBenin city
Administrator/Receptionist
2017.06 - 2023.09 (6 education.years_Label & 3 education.months_Label)
Job overview
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Represented front of house services, maintaining polished, professional appearance to uphold company image.
- Opened and routed business parcels and letters.
Peach & Kristen EnterprisesBenin City
Customer service representative
2013.07 - 2017.05 (3 education.years_Label & 10 education.months_Label)
Job overview
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Advised customers on availability, pricing and location of products.
- Prepared necessary forms to complete transactions.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 28%.
- Managed 12+ daily calls, taking orders and escalated cancellations.
Education
Teesside UniversityMiddlesbrough
Master of Arts from Human Resource Management(Applied)
2023.09
University overview
Module include:
Leadership & Management Development, Learning and development, Human Resource Planning, Leadership & Business Performance, Resilient HRM in context and Postgraduate Business Research Methods.
University of BeninBenin City, Nigeria
Bachelor of Science from Business Administration
2004.09 - 2008.06 (3 education.years_Label & 9 education.months_Label)
University overview
Courses include:
Production Planning & Control, Sales Management,Consumer Behaviour, Corporation Finance, Business Project, Managerial Economics, Principles of Management and Principles of Marketing.
Allanposser CoutureBenin City, Nigeria
Foundation Degree in Arts from Fashion Design
2010.04 - 2013.04 (3 education.years_Label)
University overview
Skills
- Written and verbal communication skills
- Problem-solving
- Attention to Detail
- General administration
- MS Office
- Office inventory management
- Appointment management
- Customer liaison
- Organisational skills
Certification
Introduction to Office and Administrative Management.
Alison
06/2024
Human Resources: Employee Management and Training.
Alison
06/2024
Languages
English
Upper intermediate
Affiliations
Affiliations
- Online Puzzle games
- Fashion
- Drawing
- Dancing
References
References
References available upon request.Availability
See my work availability
Not available
Available
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Wednesday
Thursday
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Saturday
Sunday
morning
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evening
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Quote
To know what is right and not to do it is the worst cowardice.
Timeline
Teesside University
Master of Arts from Human Resource Management(Applied)
2023.09
Administrator/Receptionist
Bernice Home Of Fashion
2017.06 - 2023.09 (6 education.years_Label & 3 education.months_Label)
Customer service representative
Peach & Kristen Enterprises
2013.07 - 2017.05 (3 education.years_Label & 10 education.months_Label)
Allanposser Couture
Foundation Degree in Arts from Fashion Design
2010.04 - 2013.04 (3 education.years_Label)
University of Benin
Bachelor of Science from Business Administration
2004.09 - 2008.06 (3 education.years_Label & 9 education.months_Label)