Iryna Maksymchuk
London, UK
Summary
Motivated and detail-oriented professional with a background in administration, customer service, and legal studies. Equipped with skills in legal research, document management, and handling confidential information. Currently pursuing a Bachelor of Law and Access to HE Diploma in Law & Business, eager to apply legal knowledge and administrative expertise in a paralegal role. Strong organisational abilities, excellent written and verbal communication, and experience working with legal documents.
Overview
8
8
years of professional experience
Work history
Administrator/Receptionist
Liftlab
London, UK
2022.05 - 2023.10
- Updated data and records with 100% accuracy, ensuring efficient system navigation and up-to-date information management.
- Composed professional letters, emails, and memoranda for business communication, contributing to clear and effective correspondence.
- Managed over 30 incoming calls per day, answering questions, directing calls, and documenting messages, ensuring smooth communication.
- Supported staff with administrative tasks, including photocopying, faxing, and filing, streamlining office operations and enhancing productivity.
Guest service agent
Aloft London Excel hotel(Marriott)
London, UK
2023.02 - 2023.08
- Resolved 20+ customer complaints daily with professionalism and patience, ensuring high guest satisfaction.
- Managed check-ins and check-outs for 50+ guests daily, ensuring smooth processes and convenience.
- Handled 30+ telephone calls per shift, directing them to relevant departments, maintaining efficient communication.
- Enhanced guest satisfaction by providing prompt, courteous service, contributing to a 15% increase in positive feedback and reviews.
Self employed
Internet shop
Kyiv, Ukraine
2019.01 - 2022.02
- Handled 50+ customer queries daily about deliveries professionally and efficiently, ensuring timely resolution.
- Built strong relationships with 30+ clients through excellent service, leading to 20% increase in repeat business.
- Improved customer satisfaction with prompt, courteous service, contributing to 10% increase in positive feedback.
Administrator and orgniser
Dtudio Royal
Vinnytsia, Ukraine
2018.09 - 2019.09
- Created 10+ ideas monthly for expanding customer base, increasing engagement and outreach.
- Organized 5+ public performances annually, attracting new customers and improving brand visibility.
- Improved record-keeping system, enhancing accuracy and efficiency by 25%.
- Interacted with 50+ customers daily via phone, email, and in-person, delivering accurate service information.
Agent Non-State Pention Fund
Consent
Vinnytsia, Ukraine
2016.02 - 2017.07
- Transferred savings for 30+ clients monthly to pension fund, ensuring secure and accurate processing.
- Collaborated with 5+ team members to enhance workflow procedures, improving efficiency by 20%.
- Concluded contracts with 15+ new clients each quarter, expanding the client base.
- Provided detailed information to 50+ clients monthly regarding pension fund benefits, increasing customer understanding and engagement.
Education
Master degree - Document science and information
University of Kyiv
University of Kyiv Ukraine 2012.09 - 2018.06
Bachelor of Law - LLB Law with Foundation Year(full time)
Birkbeck, University of London
London 2024.09 -
Access to HE Diploma - Law & Business
Southwark College
London 2023.09 - 2024.06
Skills
- Legal Research & Document Management: Proficient in conducting legal research, organizing case files, and understanding legal terminology
- Attention to Detail: Ensures accuracy in legal documents and information, maintaining precision in case management
- Communication: Excellent verbal and written communication skills, including client interactions, legal correspondence, and document drafting
- Client Relations & Confidentiality: Experienced in handling sensitive information with discretion, ensuring confidentiality and high-level customer service
- Organisation & Time Management: Strong ability to manage multiple tasks, meet deadlines, and maintain organized systems for legal and administrative support
- Problem Solving: Adept at identifying issues, analyzing information, and providing effective solutions in high-pressure environments
- Technology Skills: Proficient in Microsoft Office and legal software, with experience managing digital and printed documents
- Legal Procedures: Knowledge of court procedures and the legal process, including document filing and compliance
Languages
English
Intermediate
Ukrainian
Native
Russian
Native
Timeline
Bachelor of Law - LLB Law with Foundation Year(full time)
Birkbeck, University of London
2024.09 -
Access to HE Diploma - Law & Business
Southwark College
2023.09 - 2024.06
Guest service agent
Aloft London Excel hotel(Marriott)
2023.02 - 2023.08
Administrator/Receptionist
Liftlab
2022.05 - 2023.10
Self employed
Internet shop
2019.01 - 2022.02
Administrator and orgniser
Dtudio Royal
2018.09 - 2019.09
Agent Non-State Pention Fund
Consent
2016.02 - 2017.07
Master degree - Document science and information
University of Kyiv
2012.09 - 2018.06