Nazia Parveen
Bradford,West Yorkshire
Summary
I have excellent written and verbal communication skills I am computer literate with knowledge of Word and Excell I have knowledge of switchboard use I am focused on achieving the best possible results Methodical approach to work ensuring accuracy at all times I am reliable and trustworthy. Ability to work alone and work as part of a team. Desire to succeed as an individual and with the surrounding team. Positive approach / attitude to customer service (both internal and external customers) Highly driven, confident and self-motivated Flexible and adaptable in approach
Overview
14
14
years of professional experience
Work history
Administrator/Receptionist
Arif Tailors family business
Bradford, West Yorkshire
12.2020 - Current
- Taking customers orders, offering promotions, cementing customer relations;
- Upselling and spotting opportunities to grow sales;
- Building strong relationships with a solid, loyal customer base;
- Identifying changes in buying patterns;
- Working closely with the sales team to support customer service;
- Processing orders, route planning and creating delivery runs;
- Ensuring all orders are processed efficiently and accurately each day;
- Preparing goods for Carrier collection and delivery;
- Provide sales and marketing with support in online sales and social media;
- Working as part of a team to ensure our customer service is second to none
- Hiring staff delivery drivers, instores and manager
- Daily training of staff
- DVLA checks
- Daily banking, cash in up till, taking payment, meeting KPI targets
- Sales labour food management
- Ensuring orders are made correctly to minimise waste
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Ensured business continuity during holidays by arranging cover when necessary.
- Fostered positive working environment through polite reception of visitors and efficient handling of their requests.
- Improved record keeping by maintaining organised digital and physical files.
- Maintained professionalism whilst dealing with sensitive information, resulting in increased trust from clients.
- Assisted in recruitment process, improving efficiency in hiring new staff members.
Sales Assistant/Cashier
Welcome Break Group Limited-WH Smiths-Holiday Inn
Newport Pagnell
10.2018 - 12.2020
- Serving customers on the till
- Meeting and greeting customers in a friendly and professional manner
- Giving best advice and information about products and services, whilst assisting with any customer enquiries
- Up selling and cross selling products
Customer service advisor
Thomas Cook UK Ltd
Bradford
03.2014 - 09.2018
- Company Overview: The Thomas Cook Business Park
- Administration and Reservations
- To deal with all telephone customer enquiries quickly, efficiently and to the satisfaction of the customers
- To effectively manage the pending workload to ensure all telephone, email and letters are acknowledged, investigated and resolved within the specified time frame
- To ensure best practice is adopted in resolving all complaints, to meet the needs of both the business and customer
- Maintain and develop product knowledge and customer service skills to ensure we are identifying and meeting the needs of our customers by resolving each complaint
- To feed back customer suggestions and ideas on how to improve our service, enabling us to develop customer service excellence
- To meet Key performance indicators as directed by Customer Service Manager
- To minimize unnecessary administrative and communicative errors which may result in inconvenience for customers or loss of revenue
- Maintaining up to date knowledge on products and associated key features and benefits
- To take details of customer complaints accurately and with due care and attention, taking ownership of this problem until resolved or passing to a more appropriate member of staff
- Remain calm and self-controlled under pressure
- The Thomas Cook Business Park
Receptionist/Administrative Support
Ismail and Ghani solicitor’s
Bradford
08.2011 - 02.2014
- Responsible for all administrative tasks support (ie diary management, correspondence, filing, invoice processing, personnel records)
- Receive telephone call and answer queries
- Responsible for overseeing the upkeep and maintenance of receptions areas, offices and equipment, and liaising with suppliers and contractors
- To co-ordinate petty cash, cash and banking arrangements
- To provide excellent customer service as first point of contact for staff and visitors
Education
AA - English Literature
Bradford College
Bradford 09.1999 - 6 2003
GCSE's - English Language
Belle Vue Girls School
Bradford 09.1994 - 6 1999
Skills
- Natural organiser
- Excellent time management skills
- Strong telephone skills
- Thorough knowledge of Microsoft Office
- Ability to work under pressure
- Excellent communication skills written and verbal
- Ability to work as a team and on own
- Punctual and dedicated
- Ability to multi task
- Ensuring working to attention to detail
Timeline
Administrator/Receptionist
Arif Tailors family business
12.2020 - Current
Sales Assistant/Cashier
Welcome Break Group Limited-WH Smiths-Holiday Inn
10.2018 - 12.2020
Customer service advisor
Thomas Cook UK Ltd
03.2014 - 09.2018
Receptionist/Administrative Support
Ismail and Ghani solicitor’s
08.2011 - 02.2014
AA - English Literature
Bradford College
09.1999 - 6 2003
GCSE's - English Language
Belle Vue Girls School
09.1994 - 6 1999