Rogers Munyua
Cardiff,Cardiff
Summary
I am a driven and reliable Creative Industries graduate with strong communication and interpersonal skills, developed through both academic projects and hands-on work experience. Background in warehouse operations and delivery driving has built resilience, efficiency, and a results-focused mindset, alongside the ability to meet deadlines in high-pressure environments. Confident working independently and within teams, with a strong focus on organisation and customer service. Eager to transition into a business role where I can contribute energy, adaptability, and a strong work ethic.
Overview
6
6
years of professional experience
Work history
Administrator/Receptionist
Weekendeducation
Cardiff, Cardiff
2019.11 - 2020.09
- Managed office supplies inventory to avoid shortage or wastage of resources.
- Ensured business continuity during holidays by arranging cover when necessary.
- Prioritised tasks for improved productivity in a fast-paced environment.
- Facilitated client satisfaction through professional handling of complaints and feedback.
- Improved record keeping by maintaining organised digital and physical files.
- Organised meetings to ensure clear communication between various departments.
Delivery driver
Evri
Cardiff, Cardiff
2025.04 - 2025.08
- Maintained vehicle cleanliness for a professional appearance.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Ensured safety by regular vehicle inspections and maintenance.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Provided excellent customer service, enhancing company reputation.
Warehouse operator
UPS
Birmingham, England
2024.01 - 2025.02
- Collaborated with team members for smooth warehouse operations.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Verified contents of shipments against invoices for accuracy assurance.
- Handled fragile goods delicately, minimising product damage during transport.
- Met tight deadlines by efficiently processing incoming shipments.
- Demonstrated dedication to safety with regular equipment checks.
- Picked orders accurately, reducing instances of return or exchange.
Education
Bachelors Degree - Creative industries
ACM
Birmingham 09/2022 - 07/2024
NVQ Level 2 - IT
St Davids Catholic College
Cardiff 09/2018 - 07/2020
NVQ Level 2 - Business
St Davids Catholic College
Cardiff 09/2018 - 07/2020
Skills
- Customer Service
- Calm under pressure
- Problem-solving
- Communication skills
- Customer relationship management systems
- Advanced typing speed
- Virtual communication
- Financial reporting
- Order processing
- Telephone etiquette
- Written and verbal communication
- Strategic decision-making
Timeline
Delivery driver
Evri
2025.04 - 2025.08
Warehouse operator
UPS
2024.01 - 2025.02
Administrator/Receptionist
Weekendeducation
2019.11 - 2020.09
Bachelors Degree - Creative industries
ACM
09/2022 - 07/2024
NVQ Level 2 - IT
St Davids Catholic College
09/2018 - 07/2020
NVQ Level 2 - Business
St Davids Catholic College
09/2018 - 07/2020