Tahmidul Islam
Portsmouth,UK
Summary
Results-oriented professional specializing in customer service and leadership. Proven expertise in analytical problem-solving, multitasking, and effective communication. Skilled in cash handling, report writing, and IT proficiency, ensuring compliance and meticulous attention to detail. Multilingual capabilities enhance negotiation skills, while resilience under pressure fosters proactive planning and learning.
Trustworthy Retail Security Officer with knack for maintaining safe shopping environment. Enhanced store safety by managing high-risk situations calmly. Known for building positive relationships with staff and customers, contributing to secure and welcoming atmosphere.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Retail Security Officer
Total Security Services (TSS)
Portsmouth, Hampshire
2022.04 - Current
- Supported store teams at Waitrose, Tesco, Boots, Morrisons, Iceland, WHSmith, and Primark to maintain a safe environment.
- Monitored live CCTV and responded to incidents promptly.
- Documented incidents accurately and worked alongside management and police.
- Liaised effectively with other members of the security team for optimal operation.
- Kept up-to-date with latest security protocols to enhance performance.
- Provided excellent customer service whilst carrying out security duties.
- Assisted in evacuation procedures during emergency situations to guarantee public safety.
- Monitored CCTV systems for signs of suspicious behaviour.
- Collaborated with store management for implementation of effective security measures.
- Maintained detailed records of all unusual activities with high levels of accuracy.
- Responded swiftly to any potential risks, ensuring customer and staff safety at all times.
- Monitored CCTV systems and followed correct escalation and authority processes to handle requests to view and download CCTV footage.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
Waiter & Manager
T&J Mahal Indian Restaurant
Portsmouth, Hampshire
2021.08 - 2023.07
- Assisted in greeting and seating customers at the restaurant.
- Handled wages, ensuring timely and accurate payments.
- Contributed to financial budgeting processes to sustain profitability.
- Participated in stock inventory checks and management.
- Supported delivery logistics for smooth operations.
- Cultivated positive relationships among customers and team members.
- Started career as a waiter, displaying strong customer service skills and rapport-building.
- Progressed to front-end manager, overseeing waitstaff to maintain service standards.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained knowledge of menu items, leading to accurate order taking.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Relayed feedback from customers to management for continuous improvement.
- Delivered excellent customer service through friendly and polite interaction.
- Remained calm under pressure, ensuring better performance during peak hours.
- Upheld health and safety standards by regularly sanitising hands and work areas.
Customer Assistant
Tesco PLC Retail Supermarket Craswell Street, Portsmouth
Portsmouth
2018.07 - 2022.04
- Assisted in various departments including dairy produce, bakery, groceries, checkouts, and customer service desk.
- Supported loyalty programmes and sales initiatives.
- Replenished stock and managed waste and shrink.
- Built rapport with loyal customers and team members.
- Contributed to store presentation and health & safety standards.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Improved customer relations by promptly addressing queries and concerns.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers with product selection to ensure satisfaction.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Sub Contracted Security Officer
Amazon Warehouse DP02 TITCHFIELD
2021.07 - 2021.08
- Assisted in managing Amazon warehouse logistics and structure.
- Supported safe business operations post-COVID to maintain continuity.
- Communicated with couriers and HGV delivery lorries on-site.
- Coordinated with other officers on shift changes smoothly and effectively.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Upheld strict access controls for ensuring building security.
- Checked ID cards and documented details in security log.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Provided assistance during fire safety checks, improving overall workplace safety.
Kitchen Porter, Cashier & Bagger
Mumbai Spice Fusion - Indian Restaurant
2016.08 - 2018.06
- Handled online and in-house orders and payments through platforms like Just Eat and Hungryhouse.
- Maintained efficient service during peak hours, ensuring smooth operations.
- Trained new team members, offering guidance and support across various roles.
- Assisted with front and back-of-house operations, enhancing workflow.
- Strengthened organisational skills and attention to detail while supporting the team.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Kept a safe working environment by following all health and safety regulations.
Education
GCSE - Maths & English, ICT, Spanish, ECDL
The city of Portsmouth Boys’ School
2011.01 - 2016.01
Pearson BTEC LEVEL 1 / LEVEL 2 FIRST EXT DIPLOMA - BUSINESS
South Downs College
2017.01 - 2018.01
LEADERSHIP SKILLS -
Highbury College
2019.01 - 2019.01
Pearson BTEC LEVEL 3 NATIONAL EXT DIPLOMA - BUSINESS
Highbury College
2018.01 - 2020.01
PEARSON BTEC LEVEL 2 - Door Supervisor in the PRIVATE SECURITY INDUSTRY
Spark Security Services
2021.01 - 2021.01
QNUK Level 3 Award in Emergency First Aid at Work (RQF) - undefined
Spark Security Services
2021.04 - 2021.04
Skills
- Target-driven and self-motivated
- Analytical problem-solving
- Cash handling and till operations
- Approachable customer service
- Effective multitasking and prioritization
- Report writing and IT proficiency
- Proactive learning and planning
- Highly organized with attention to detail
- Process-driven with compliance focus
- Resilient under pressure
- Clear verbal and written communication
- Leadership and team management
- Independent with results-driven mindset
- Strong negotiation and influencing skills
- Customer complaint resolution
- Time management and punctuality
- Multilingual proficiency
- Testing security systems
- Alertness maintenance
- Emergency response preparedness
Languages
English
Bengali
Personal Interests
I enjoy organising family gatherings and events helping to strengthen connections and celebrate shared achievements. I maintain a healthy lifestyle through jogging, cycling, gym training, football, and basketball., I’m passionate about exploring different cultures and experimenting international cuisines. I have a strong interest in creative DIY projects and hands-on learning to develop new skills. I enjoy reading and listening to podcasts that enhance my knowledge and perspective. I love travelling within the UK and internationally as it brings me out my comfort zone and fuels my interest in photography, scenic landscapes, architecture and creative artwork. I have a natural problem-solving mindset and find fulfilment in supporting others and helping them overcome challenges.
Timeline
Retail Security Officer
Total Security Services (TSS)
2022.04 - Current
Waiter & Manager
T&J Mahal Indian Restaurant
2021.08 - 2023.07
Sub Contracted Security Officer
Amazon Warehouse DP02 TITCHFIELD
2021.07 - 2021.08
QNUK Level 3 Award in Emergency First Aid at Work (RQF) - undefined
Spark Security Services
2021.04 - 2021.04
PEARSON BTEC LEVEL 2 - Door Supervisor in the PRIVATE SECURITY INDUSTRY
Spark Security Services
2021.01 - 2021.01
LEADERSHIP SKILLS -
Highbury College
2019.01 - 2019.01
Customer Assistant
Tesco PLC Retail Supermarket Craswell Street, Portsmouth
2018.07 - 2022.04
Pearson BTEC LEVEL 3 NATIONAL EXT DIPLOMA - BUSINESS
Highbury College
2018.01 - 2020.01
Pearson BTEC LEVEL 1 / LEVEL 2 FIRST EXT DIPLOMA - BUSINESS
South Downs College
2017.01 - 2018.01
Kitchen Porter, Cashier & Bagger
Mumbai Spice Fusion - Indian Restaurant
2016.08 - 2018.06
GCSE - Maths & English, ICT, Spanish, ECDL
The city of Portsmouth Boys’ School
2011.01 - 2016.01