Luca Foitos
London,United Kingdom
Summary
A dedicated professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Expertise in upselling and quality assurance ensures high standards and customer satisfaction. Committed to leveraging these competencies to drive success in future career.
Overview
2026
2026
years of professional experience
Work history
Retail Security officer
TSS
London, United Kingdom
- Reported suspicious activities and potential violations to management promptly.
- Engaged with customers to promote a safe and welcoming shopping environment.
- Worked efficiently under pressure, managing multiple tasks simultaneously during peak times.
- Collaborated with store management for implementation of effective security measures.
- Ensured store safety by conducting regular security checks.
- Conducted routine patrols, resulting in a decrease in theft incidents.
Colleague
Tesco
London, United Kingdom
2025.04 - 2025.07
- Successfully delivered on tasks within tight deadlines.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Collaborated with team members to restock merchandise and manage inventory effectively.
- Operated checkout systems efficiently to process transactions and handle customer payments.
- Engaged with customers to address concerns and resolve issues promptly.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Team Member
Mc Donald’s
London
2023.04 - 2023.10
- Collaborated with team members to prepare and serve food items efficiently during peak hours.
- Engaged with customers to take orders accurately and address any inquiries or concerns.
- Monitored stock levels and communicated needs to maintain adequate supplies throughout shifts.
- Improved team communication by organising weekly meetings.
Education
Business Management
Stnamore College
Stanmore, Harrow 2021.09 - 2024.06
Bachelors Degree - Music Production & Sound Engineering
Point Blank Music School
Shoreditch, Hackney 2024.10 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Upselling
- Quality Assurance
Timeline
Colleague
Tesco
2025.04 - 2025.07
Bachelors Degree - Music Production & Sound Engineering
Point Blank Music School
2024.10 -
Team Member
Mc Donald’s
2023.04 - 2023.10
Business Management
Stnamore College
2021.09 - 2024.06
Retail Security officer
TSS