Tahera Begum
Lond,United Kingdom
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer assistant
Tesco Express
London
11.2021 - Current
- Consistently received excellent customer recommendations, leading to a 13% increase in sales in 2024.
- Kept the shop floor stocked up clean and tidy maintaining the store standards.
- Effectively managed store operations, reducing shrink to 0.99% through strong inventory control and loss prevention strategies.
- Ensured heath and safety compliance by identifying and discarding damaged or unsafe items, maintaining a safe shopping environment.
- Worked independently and trained new staff, improving team efficiency and performance.
Customer team member
Co-op
London
01.2021 - 03.2021
- Prepared fresh food items, maintaining quality standards.
- Suggested improvements in processes to enhance efficiency.
- Upheld company policies and procedures for a consistent shopping experience.
- Handled customer complaints with tact and professionalism.
Student Ambassador
Tower Hamlets College
London
08.2017 - 10.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales team member
Boots UK
London
04.2018 - 05.2018
- Demonstrated products effectively, driving up sales volume.
- Developed knowledge of merchandise to assist customer queries.
- Resolved customer complaints, leading to increased satisfaction rates.
- Managed cash register duties with accuracy and reliability.
- Boosted product visibility through strategic placement on shop floor.
Education
Diploma of Higher Education - Level 3 Extended Diploma in applied science (D*D*D*)
Tower Hamlets College
London 09.2017 - 06.2019
Bachelor of Science - Biological Sciences
Queen Mary University of London
London 09.2019 - 06.2023
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Microsoft office efficiency
- Organizational efficiency
- Health and safety awareness
- Team building
- Time management on tasks
- Exceptional customer service skills
References
References available upon request.
Timeline
Customer assistant
Tesco Express
11.2021 - Current
Customer team member
Co-op
01.2021 - 03.2021
Bachelor of Science - Biological Sciences
Queen Mary University of London
09.2019 - 06.2023
Sales team member
Boots UK
04.2018 - 05.2018
Diploma of Higher Education - Level 3 Extended Diploma in applied science (D*D*D*)
Tower Hamlets College
09.2017 - 06.2019
Student Ambassador
Tower Hamlets College
08.2017 - 10.2019
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