Summary
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Work Availability
Quote
Timeline
SeniorSoftwareEngineer

VIKASH THAPP

Assistant manager
Southampton

Summary

I am a Dedicated and customer-focused professional with a proven track record of delivering exceptional service. Adept at anticipating and promptly addressing customer needs, I bring a commitment to excellence and a positive, adaptable approach. Skilled in effective communication, conflict resolution, and maintaining a harmonious team environment. Possessing a comprehensive understanding of product knowledge, I am eager to leverage my strong interpersonal skills in a Customer Assistant role. Proven success in leadership and organizational excellence positions me as an ideal candidate for an Assistant Manager role. My track record includes optimizing team performance, implementing operational improvements, and fostering a customer-centric culture. With a keen ability to make informed decisions, resolve conflicts, and develop staff, I am poised to contribute to revenue growth and exceed customer expectations. Seeking a challenging Assistant Manager position where my leadership skills and dedication to operational success can make a significant impact.

Work History

Customer Assistant

Lidl
Southampton, Hampshire
10.2023 - 12.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Increased sales through upselling and cross-selling products to meet customer needs.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
  • Handled cash transactions accurately while adhering to company security protocols.

Team Member

Papa John's Pizza
Southampton, United Kingdom
10.2022 - 09.2023
  • Resolved customer complaints promptly and professionally, preserving positive customer relations.
  • Collaborated with the store manager on revenue growth strategies, contributing to a 15% increase in overall store sales.
  • Efficiently handled pizza orders, ensuring timely delivery and maintaining quality standards.
  • Collaborated with team members to achieve smooth daily operations and provided excellent customer service.
  • Operated point-of-sale systems, handling cash transactions accurately during busy periods.
  • Maintained cleanliness in the work area, adhering to food safety and hygiene standards.

Education

Master of Science (MS) -

University of Winchester
09.2023

Skills

  • Interpersonal Skills
  • Communication Skills
  • Problem Solving
  • Time Management
  • Computer Literacy
  • Adaptability
  • Retail Experience
  • Teamwork
  • Multitasking
  • Conflict Resolution
  • Attention to Detail
  • Patience
  • Communication
  • Respectful attitude

Languages

Hindi
English

Personal Information

  • Date of Birth: 08/20/98
  • Nationality: INDIAN

Hobbies and Interests

  • Reading
  • Photography
  • Video games
  • Cooking
  • Swimming
  • Bike riding
  • Traveling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Assistant

Lidl
10.2023 - 12.2023

Team Member

Papa John's Pizza
10.2022 - 09.2023

Master of Science (MS) -

University of Winchester

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VIKASH THAPPAssistant manager