SYLWIA KOLBA
Clevedon
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Post person
Royal Mail Group
Clevedon, North Somerset
2021.11 - Current
- Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
- Developed customer trust by providing traceability of mail through tracking numbers.
- Organised mail deliveries by priority and nearest location.
- Used computerised tracking software to monitor delivery progress.
- Van driver
processing
Royal Mail
Bristol
2016.11 - 2021.11
- loading/unloading lorries
- machine marschall experience
- sorting parcels manually
mail sorter
Angard Staffing
Bristol
2016.03 - 2016.10
- Work for Royal Mail as a mail sorter via agency
room attendant
Clifton Hotel
Bristol
2014.01 - 2016.05
- Room services, cleaning, supervisoring at weekends (doing paperwork, checking rooms, doing orders)
waitress
Labirynt Restaurant
Lomza
2013.02 - 2013.12
- Serving meals and drinks, event service
office worker
Window Sp. z o.o.
Lomza, Poland
2011.04 - 2013.02
- Sale of windows, doors and styrofoam, doing/giving invoices, making valuations, customer service
office worker
District Office
Lomza
2010.01 - 2010.12
- Work in local government, creation of official documents, segregation documents, sending letters, customer service
Education
Diploma of Higher Education - public administration
PWSiP Lomza
Lomza, Poland 2010.10 - 2013.07
Certificate of Higher Education - cybersecurity
WSB-NLU
Poland 2023.10 - 2024.07
Skills
- Team-working
- Loyality
- Confident
- Ability to work under pressure
- Problem solving
- device operation
- Mail sorting
- Administration
- Route planning
- Customer Service
- Manual handling
- Health and Safety Compliance
- Vehicle maintenance
- Loading and unloading goods
- Excellent customer service
- Safe driving practices
- Vehicle checks
- On-foot deliveries
- Delivery driving
- Public safety and security
Personal Information
Nationality: Polish
Custom
- Music
- Dance
- Fitness
- Automotive
Languages
English
Intermediate
Timeline
Certificate of Higher Education - cybersecurity
WSB-NLU
2023.10 - 2024.07
Post person
Royal Mail Group
2021.11 - Current
processing
Royal Mail
2016.11 - 2021.11
mail sorter
Angard Staffing
2016.03 - 2016.10
room attendant
Clifton Hotel
2014.01 - 2016.05
waitress
Labirynt Restaurant
2013.02 - 2013.12
office worker
Window Sp. z o.o.
2011.04 - 2013.02
Diploma of Higher Education - public administration
PWSiP Lomza
2010.10 - 2013.07
office worker
District Office
2010.01 - 2010.12