Joy Alex
Wallington,Surrey
Summary
Results-oriented professional with expertise in team leadership and operational efficiency. Proven track record in conflict resolution and organizational management, driving enhanced team performance. Focused on achieving strategic goals and contributing to overall business success.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Post person
Royal Mail Group
Norwood, Croydon
09.2023 - Current
- Delivered reliable and friendly service to strengthen community relations.
- Resolved customer queries promptly, ensuring high satisfaction levels.
- Maintained adherence to delivery schedules to uphold service quality standards.
- Optimised workflow efficiency by supporting colleagues during peak periods.
- Handled customer complaints professionally and effectively, fostering trust.
- Provided exceptional customer service to enhance overall experience.
Chef de partie
Burgeri Ltd
Oxford Circus, City of London
04.2023 - 09.2023
- Trained apprentice chefs, substantially enhancing culinary skills.
- Perfected traditional cooking methods such as baking, grilling, and braising.
- Strictly adhered to food hygiene regulations to ensure safe food preparation.
- Executed butchery tasks, contributing to cost savings in meat usage.
- Maintained inventory control while preserving food quality and taste.
Administrative coordinator
Job Electro Mechanical Cont. L.L.C.
Ajman, United Arab Emirates
05.2014 - 10.2022
- Swiftly resolved conflicts to cultivate a harmonious workplace environment.
- Streamlined administrative procedures, enhancing overall office efficiency.
- Negotiated advantageous contracts with vendors to reduce costs.
- Processed invoices, ensuring accuracy of financial records.
- Managed daily office operations, maintaining compliance with company policies.
- Collaborated on project management tasks, contributing to successful outcomes.
- Conducted regular audits of administrative processes and recommended necessary improvements.
- Coordinated travel arrangements, facilitating seamless business trips.
Education
Diploma of Higher Education - Mechanical Engineering
Govt.Polytechnic College
Attingal 04.2011 - 03.2014
Higher Secondary - Computer Science
M V H S S
Arumanoor, Trivandrum 04.2009 - 03.2011
S S L C - Secondary School
G R F T H S S
Valiyathura, Trivandrum 04.2006 - 03.2009
Skills
- Customer service excellence
- Technical proficiency
- Constructive feedback
- Equipment operation
- Leadership skills
- Operational efficiency
- Health and safety compliance
- Team management
- Scheduling coordination
- Task prioritization
- Problem analysis
- Team motivation
- Staff development
Affiliations
- Football, Music
Languages
English
Upper intermediate
Hindi
Proficient (C2)
Tamil
Proficient (C2)
Malayalam
Proficient (C2)
Timeline
Post person
Royal Mail Group
09.2023 - Current
Chef de partie
Burgeri Ltd
04.2023 - 09.2023
Administrative coordinator
Job Electro Mechanical Cont. L.L.C.
05.2014 - 10.2022
Diploma of Higher Education - Mechanical Engineering
Govt.Polytechnic College
04.2011 - 03.2014
Higher Secondary - Computer Science
M V H S S
04.2009 - 03.2011
S S L C - Secondary School
G R F T H S S
04.2006 - 03.2009
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