Victoria Graham
Bridgwater,Somerset
Summary
Dependable Team Member committed to punctuality and reliability. Delivered exceptional customer service through positive attitude and effective communication. Thrived in both team settings and independent tasks, demonstrating trustworthiness and determination in completing assignments.
Overview
8
8
years of professional experience
Work History
Post Person
Royal Mail
Bridgwater, Somerset
06.2024 - Current
- Sorted sequence and mixed mail for individual frames, ensuring correct placement in address slots and organising parcels into designated area sacks for efficient further sorting.
- Conducted vehicle checks and loaded vans, then delivered mail and parcels to addresses while collecting sorted items for the day.
- Maintained excellent customer satisfaction by delivering mail on time and providing service with a smile.
- Ensured customer satisfaction through attentive service during deliveries. by staying polite, friendly and helpful throughout deliveries.
- Delivered mail and parcels to residences and businesses in a timely manner, adhering to strict schedules.
- Drove company vehicles safely and efficiently, ensuring timely deliveries.
Delivery Driver
Sian's Sweet Treats
Taunton
02.2024 - 05.2024
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Delivered goods to customers' locations throughout Somerset and Devon.
- Handled merchandise with care to ensure safe delivery to customers.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- In quiet times help restock products that have arrived on delivery for the shop; if nothing to restock, help the kitchen out via cleaning and tidying used equipment or sweeping the floors
Bin Lady
SUEZ
Bridgwater
10.2021 - 02.2024
- Collected and sorted public recycling and wheelie bins, collaborating with team to ensure road safety for all and complete tasks efficiently.
- Ensured clean, safe work environments to minimise accident risks and enhance team safety.
- Interacted with customers to understand needs and provide tailored service, enhancing overall customer satisfaction.
General Assistant
SOMERSET LARDER
North, SC
08.2020 - 08.2021
- Served customers at HPC Burger Van, operating till and cooking in view, applying HACCP training to maintain food safety standards while recording cooked products and serving temperatures.
- Managed till operations at the beginning and end of shifts, handling cash and performing calculations while adhering to food safety and hygiene protocols.
- Prepared food products for multiple campuses, including Hinkley Point and Sedgemoor, ensuring accurate potting, packing, and labelling for timely delivery.
- Monitored existing stock on a daily basis, accurately submitting orders to maintain optimal inventory levels.
- Executed a range of assigned tasks with efficiency in a fast-paced environment.
Front of House Staff
Holroyd Howe
Taunton
10.2019 - 07.2020
- Served breakfast and lunch to boarding school students, ensuring timely service and cleanliness of dining area between meals, preparing for lunch service from 12pm to 2pm and tidying up for supper staff afterwards.
- Experienced job loss due to company restructuring.
Till Assistant
Pyrland Farm
Taunton, Somerset
01.2019 - 09.2019
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Helped customers locate products, answering questions and offering product-related expertise.
- Calculated and provided accurate change to customers after transactions.
- Maintained clean, tidy, and organised checkout areas to enhance customer experience.
- Served customers in local farm shop, stacked and priced stock, and completed deliveries before each shift.
- Worked in start-up role after relocating to Taunton, contributing to initial operations.
Education
GCSEs - Maths
Westfield Academy
Yeovil uk01-2017
GCSE's - English Language
Westfield Academy
Yeovil, UK03-2017
Skills
- Delivery driving
- Mail delivery
- Vehicle checks
- Safety compliance
- Time management
- Time-management
- Customer service excellence
- Customer service
- Customer relationship management
- Customer relations
- Communication skills
- Public interaction
- Problem solving
- Attention to detail
- Reliability
- Positive attitude
- Manual handling
- Safe driving practices
- Working outdoors
- Driving licence
Hobbies and interests
- Baking
- Country walks/Hikes
- My dog
- Gardening
Timeline
Post Person
Royal Mail
06.2024 - Current
Delivery Driver
Sian's Sweet Treats
02.2024 - 05.2024
Bin Lady
SUEZ
10.2021 - 02.2024
General Assistant
SOMERSET LARDER
08.2020 - 08.2021
Front of House Staff
Holroyd Howe
10.2019 - 07.2020
Till Assistant
Pyrland Farm
01.2019 - 09.2019
GCSEs - Maths
Westfield Academy
GCSE's - English Language
Westfield Academy