Syeda Nusrat Jahan
East Grinstead,West Sussex
Summary
Dedicated hospitality professional with expertise in hotel facility operations and front desk management. Demonstrates a strong focus on guest satisfaction through adherence to room cleaning standards and hotel safety regulations. Skilled in diplomacy and tactfulness, ensuring seamless interactions with guests and staff. Committed to enhancing hotel experiences, aiming to contribute to a reputable establishment's success.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Hotel receptionist
Hotel Crystal Rose
Sylhet, Shodor
2022.02 - 2024.10
- Managed front desk operations to ensure smooth check-in and check-out processes.
- Assisted guests with inquiries and provided information about hotel services and local attractions.
- Coordinated room assignments and ensured accuracy in booking systems for optimal guest satisfaction.
- Handled payments and processed transactions to maintain efficient financial operations.
- Resolved guest complaints and concerns promptly to enhance overall experience and loyalty.
- Maintained cleanliness and organisation of reception area to create welcoming atmosphere.
- Managed room availability charts to ensure zero overbooking.
Education
Certificate of Higher Education - Science
The Sylhet Khajanchibari International School & College
Bangladesh, Sylhet 2018.01 - 2020.02
Skills
- Hotel facility familiarity
- Room cleaning standards
- Diplomacy and tactfulness
- Hotel safety regulations
- Guest satisfaction focus
- Front desk operation
Languages
English, Bengali, Hindi
Intermediate
References
References available upon request.