Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alaadin Karra

London ,United kingdom

Summary

Dedicated hospitality professional with extensive knowledge of hospitality standards and hotel facilities. Demonstrates exceptional skills in pressure management, complaint resolution, and reservation management. Committed to providing unique guest experiences through continuous improvement and a passion for hospitality. Known for a professional demeanour, reliability, punctuality, and the ability to handle high-pressure situations effectively.


Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Hotel receptionist

Millennium Hotel
London, United Kingdom
06.2022 - 10.2024
  • Provided hotel information for improved guest experience.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Reduced wait times with high-speed processing of reservations.
  • Improved customer satisfaction for providing timely assistance during stay.

Customer service and general assistant

Cheval Thorney Court
London, United Kingdom
12.2019 - 03.2021
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.
  • Supported colleagues during peak hours to prevent customer dissatisfaction.
  • Facilitated clear communication between team members for better workflow synergy.
  • Helped resolve customer queries promptly, fostering good relations with clients.

Education

Level 1 and 2 - BTEC Applied Science

Lambeth College
London
09.2014 - 06.2018

Skills

  • Responsible, punctual, and reliable
  • Hospitality standards knowledge
  • Hotel facility familiarity
  • Pressure management
  • Constantly looking to improve to provide unique experience to guests
  • Hospitality passion
  • Complaint management
  • Professional demeanour
  • Reservation management

Affiliations

  • Sport is something that I have always been connected to; I love football and Volleyball as I find it a useful way to release my stress and spend a great time with friends. Cycling is also a sport that I enjoy doing to keep fit and it also allows me to explore other places

Timeline

Hotel receptionist

Millennium Hotel
06.2022 - 10.2024

Customer service and general assistant

Cheval Thorney Court
12.2019 - 03.2021

Level 1 and 2 - BTEC Applied Science

Lambeth College
09.2014 - 06.2018

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Alaadin Karra