DANIELA GLIGORIC
London,Lambeth
Summary
Experienced with focus on providing exceptional guest services in hospitality setting. Capable of ensuring smooth front desk operations through strong communication and organisational skills. Committed to creating welcoming environment and resolving guest issues promptly. Professional and welcoming, well-qualified hotel receptionist with strong communication and interpersonal skills, combined with proficiency in handling administrative tasks. Adept at managing guest enquiries and ensuring smooth front desk operations. Committed to enhancing guest experiences and contributing to overall success of hotel.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Hotel receptionist
Foreign Missions Club
London, Islington
06.1996 - 07.2006
- Streamlined check-in procedure by efficiently handling guest documents.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Managed room availability charts to ensure zero overbooking.
- Provided hotel information for improved guest experience.
- Increased efficiency by swiftly resolving any complaints or issues.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Ensured guest comfort with prompt attention to their needs and requests.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Maintained security measures, protecting guest personal information and privacy.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Managed lost property system effectively to return misplaced items quickly.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Recorded guest account activity to produce accurate bills upon departure.
- Instructed maintenance staff to service rooms with known issues.
- Posted new charges to customers' rooms and compiled itemised statements.
- Planned schedules to support consistent service delivery and reception coverage.
Education
A-Levels -
Gymnazium, Komarno, Slovakia
Slovakia 09.1980 - 06.1984
Skills
- Customer service
- Reservation management
- Check-In procedures
- Telephone etiquette
- Cash handling
- Billing processes
- Complaint resolution
- Multilingual communication
- Hotel software proficiency
- Data entry accuracy
- Room allocation efficiency
- Emergency response protocol
- Professional correspondence
- Concierge services
- Computer literacy
- Hospitality standards knowledge
- Guest relations
- Meeting coordination
- Food hygiene awareness
- Lost and found management
- Escalation handling
- Event planning assistance
- Room cleaning standards
- Hotel facility familiarity
- Time management
- Sales and up-selling
- Payment processing
- Record keeping
- Inventory control
- Special request fulfilment
- Package delivery management
- Health and safety compliance
- Check-Out processes
- Booking systems expertise
- Guest services coordination
- Invoice preparation
- Room allocation understanding
- Customer service excellence
- Hospitality software fluency
- Email correspondence proficiency
- Key card programming
- Emergency response awareness
- Loyalty programme administration
- Special requests accommodation
- POS system operation
- Housekeeping coordination
- Event booking assistance
- Lost and found operation
- Multitasking
- Administrative skills
- Hospitality services
Languages
Slovak
Fluent
Affiliations
- reading books
- walk in the country side, nature
- watch movies
- travel
Timeline
Hotel receptionist
Foreign Missions Club
06.1996 - 07.2006
A-Levels -
Gymnazium, Komarno, Slovakia
09.1980 - 06.1984
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