Tamzin Ernestine

During my employment here my role was to make sure customers are seen to. Taking their drink and food orders, making sure I got the right order and sent the order to the kitchen.

I acted in a professional manner at all times; making sure I asked customers for their ID if they ordered alcohol. Also asked if anyone had allergies if they were ordering food as part of the safety protocol.

My main role was to make sure customers were satisfied with the service I was providing and making sure they had a postive experience.

• I would use my organisational skills to create multiple activities for the children related to a specific theme. Working with a team was a key skill I had. As we needed to all communicate to come up with the best outcome. Anther responsibility I would have is discussing with the parents about problems events coming up an answering any questions.
• Responsibilities & Achievements

My main responsibility was to make drinks for the clients and make sure their needs are met.

How I would do this was welcoming them in with a smile, making sure I had got their booking, checking the date to make sure they booked the right date.

After I would tend to their needs whether that be requesting drinks or enquiries they might have.

I dealt with the phone call bookings. I would make sure their name and details were correct, I would also organise the diary to make sure we have enough space, enough staff and enough time for what they request.

As I worked with a team I also helped them when they needed it as well to make it a positive work environment.