Swoez Gurung
London,London
Summary
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
3
3
years of professional experience
Work history
Receptionist
Japan House London
London, United Kingdom
2023.02 - 2024.11
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained accurate and up-to-date records for smooth handovers.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Embodied company values through friendly and reliable customer service.
Customer service representative
Uzumaki Ltd
London, United Kingdom
2021.11 - 2023.01
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Bachelor of Arts - Hospitality
University of Sunderland
London 2021.10 - 2024.07
Certificate of Higher Education - Digital Marketing
University of Sunderland
London 2024.08 -
Skills
- VIP guest experience
- Hospitality etiquette
- Incoming mail distribution
- Calm under pressure
- Front desk security protocols
- Client Relationship Management
Timeline
Certificate of Higher Education - Digital Marketing
University of Sunderland
2024.08 -
Receptionist
Japan House London
2023.02 - 2024.11
Customer service representative
Uzumaki Ltd
2021.11 - 2023.01
Bachelor of Arts - Hospitality
University of Sunderland
2021.10 - 2024.07